About this role
Summary
Description
Purpose of Role:
The Project Manager will lead implementation projects, overseeing customer onboarding to ensure seamless delivery, exceptional customer experience, and alignment with Equiti objectives. This role ensures clients are onboarded seamlessly and align our capabilities with the needs of the client. The project manager is responsible for creating the client accounts, coordinating the deployment on Devices for VRI, OPI, and integrations with other internal teams.
Essential Responsibilities:
Project Ownership: Oversee and drive successful customer onboarding projects, ensuring satisfaction, operational readiness, and adherence to timelines.
Cross-Functional Coordination: Establish and execute on cross functional activities related to onboarding.
Regulatory Compliance: Ensure all implementations align with HIPAA and PHI standards, maintaining security and compliance requirements.
Project Management Tools: Develop and track project plans for client onboarding projects. Determine project timelines and major milestones.
Stakeholder Communication: Serve as a strategic point of contact, ensuring clarity, transparency, and alignment between the client and internal teams during onboarding.
Knowledge, Skills and Abilities:
Experience: 2+ Years in the language services industry, and 1+ year experience as a project manager.
Technical Knowledge (Preferred): Strong understanding of mobile device deployment, hospital IT infrastructure, network configuration, firewalls, MDM Solutions, and DNS is a plus.
Regulatory Expertise: In-depth knowledge of HIPAA and PHI compliance requirements.
Project Management Tools: Expertise in Smartsheet & Salesforce or similar project management platforms.
Certifications (Preferred): PMP certification is a plus. Prosci Change Management or relevant IT/security certifications are beneficial.
Communication & Collaboration: Strong stakeholder management, cross-functional coordination, and problem-solving skills.
ITIL certification or similar support framework training is a plus.
Proven technical skills demonstrated through relevant certifications or practical experience.
Relevant Working Conditions/Physical Demands:
Sitting at a computer – 6-8 hours per day – 95% of time
Using hand/fingers to file – 2 hours per day – 5% of time
Equiti is an Equal Opportunity Employer Committed to creating a diverse and inclusive company culture. We do not discriminate against candidates and employees due to age, disability, sex, race, gender identity, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
The Company is committed to making modifications to its hiring process to make it accessible for people with disabilities.
Other facts
About Equiti Group
Equiti is a pioneering fintech firm and world-class provider of online trading technology and multi-asset financial products.
Our senior experts have regional and global experience working with high-net-worth clients, top-tier banks, prime brokerages and technology providers within the brokerage industry.
Equiti is a well capitalised, multi-asset and financial trading brokerage with a unique operating structure. We allow our clients to trade global markets with the support of a regulated full-service subsidiary in local markets.
We have offices in the Middle East, North America, Europe, Africa and the Asia Pacific regions.
Equiti provides trading support and services on the world’s leading trading platforms MT4 and MT5.
FX and CFDs are complex instruments that come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how FX and CFDs work, and whether you can afford to incur losses and have the appropriate risk appetite.
What you'll do
- The Project Manager will oversee customer onboarding projects, ensuring satisfaction and operational readiness. This role involves coordinating deployment on devices and aligning client needs with company capabilities.
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