About this role
Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
INTERPERSONAL SAVVY
- Foster the SoulCycle Community and Culture in your studio
- Set the weather in your studio so your studio team loves to come to work
- Build and foster relationships in your studio, with your instructors and local community
- Proactively identify and address conflicts within your studio
- Acknowledge your studio team’s wins and show gratitude
- Be open to, embrace and manage change within your studio and your studio team
CUSTOMER FOCUS
- Provide in the moment support to your team to ensure that all rider requests are addressed
- Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
- Confidently manage conflict in high pressure situations
- Develop meaningful relationships and connections with your studio’s riders
PROCESS MANAGEMENT
- Be an expert on studio specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Develop and maintain schedules to ensure that all operating processes are completed
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
ORGANIZING AND PLANNING
- Set priorities to ensure all deadlines are met
- Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
- Be future oriented with a strong ability to plan for projects
- Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
- Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
- Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
- Develop a holistic retail sales plan that encompasses your studio’s retail goals
- Work alongside the retail team to identify opportunities to grow your studio’s retail business
Qualifications
- Must have superior customer service and hospitality skills
- Must be highly organized with the ability to prioritize multiple tasks and meet deadline
- Strong ability to communicate clearly with team members, clients, and
management
- Must be able to work flexible/non-traditional hours including weekends
- All employees are expected to be available to work peak holiday shifts.
- Personal passion for fitness and/or the SoulCycle brand is required
Pay Transparency: $25.00 per hour
#LI-SC
Additional Information
For additional Information visit our Career Site: https://www.soul-cycle.com/careers/
Other facts
About Equinox
Equinox Group is a high growth collective of the world’s most influential, experiential, and differentiated lifestyle brands that includes Equinox Fitness Clubs, SoulCycle, and Equinox Hotels
Equinox was built on the notion that fitness can empower a life well-lived and foster a strong community of high-performance individuals. Throughout its 30-year history, Equinox continues to lead and disrupt the category it singularly defined, operating over 100 full-service fitness clubs globally across major U.S. cities including New York, Los Angeles, Miami and San Francisco as well as London, Toronto and Vancouver, each featuring bespoke design in an unparalleled luxury environment.
Grounded in the core tenets of Movement, Nutrition and Regeneration and backed by a Health Advisory Board of industry-leading experts across these disciplines, Equinox provides a holistic lifestyle experience for its members with best-in-class offerings inclusive of signature Group Fitness classes, Personal Training, Pilates, Spa, apparel at The Shop, travel, and more.
In everything we do, we create the possibility for people to maximize the potential within themselves. We sweat the details. Our highly collaborative teams sweat the details to help each other deliver the Equinox experience that enables our members to achieve results.
At Equinox, we are looking for people who match our experience: to go further and want more. We aren’t just a company; we are a community vested in each other’s success. If you are a high performing individual who is passionate about winning and inspiring others, then we are excited to discuss career opportunities with you. Discover how you can dream big, work hard, and find your success with us.
To learn more please visit, https://careers.equinox.com
What you'll do
- The Assistant Studio Manager will manage the studio and lead the team to ensure efficient operations and a positive community culture. They will also provide exceptional hospitality to riders and support the Studio Manager in achieving business goals.
Ready to join Equinox?
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