About this role
Synopsis of the role
In this role, you will provide industry standard technical support to internal customers through in-person interaction five days a week in the office. You will prepare laptops for new employees to ensure they are technically functional on their first day at Equifax. You will assess the nature of system or service issues and resolve technical or user support problems through independent judgment and advanced problem-solving skills. You will use several systems for managing requests, tickets and incidents, specifically ServiceNow, Access Manager and Active Directory. You will share customer feedback to IT team. You will work closely with the global Help Desk team as they handle level 1 issues and will require you to be in office five days a week.
What you’ll do
Provide Level 1, Level 2 and Level 3 end user software and hardware support.
Oversee and perform analytical, documentation-oriented tasks and hands-on technical tasks including design, implementation and management for Windows server and collaboration platforms (email, instant messaging and mobile device management).
Use standard technical solutions for laptops and desktops to push end user innovation.
Implement and manage backup, anti-virus systems, and system servers.
Ensure all user accounts, distribution lists, security groups, and computer server accounts are secured.
Maintain and support operating system and hardware.
Occasionally, you might have to provide on-call support.
What experience you need
2+ years experience in either a technical support or customer service role.
2+ years experience performing customer resolution and escalation
Skills should include laptop, mobile, and printer troubleshooting (Windows and Mac)
Experience in laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance preferred.
System backup experience
Ticketing software experience (ServiceNow preferred)
What could set you apart
Support experience in a Cloud environment (GCP platform preferred)
This is an existing position.
Primary Location:
CAN-Toronto-5700 YongeFunction:
Function - Tech Engineering and Service OpsSchedule:
Full timeOther facts
About Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
What you'll do
- Provide Level 1, Level 2, and Level 3 end user software and hardware support. Prepare laptops for new employees and resolve technical or user support problems.
Ready to join Equifax?
Take the next step in your career journey