About this role
As a key operational leader, the Collections Operations Supervisor drives efficiency and innovation by overseeing a high-performing team dedicated to managing complex financial workflows. This role balances risk mitigation and compliance with a commitment to an enhanced customer experience, requiring a proactive problem-solver who can motivate staff in a fast-paced environment. By fostering cross-departmental collaboration, the Supervisor ensures that critical processes are executed seamlessly to meet the organization's broader financial goals.
What you’ll do
Supervise the accurate and timely execution of Suspension, Contract Defaults, Reactivations, and Cancellation Processes across multiple business units (currently four, potential expansion), ensuring strict adherence to established policies and procedures.
Supervise collections tasks not directly related to direct collections activities including but not limited to account bankruptcies, credit clean-up processes, third party collections, contact info and purchase order updates.
Oversee the Invoice Upload Process, act as the primary escalation point and provide hands-on assistance to team members for complex upload issues, ensuring timely resolution and data accuracy. Proactively identify opportunities and propose innovative solutions to continuously improve the efficiency and quality of the invoice upload process.
Participate actively in quality evaluations and audits of all supervised processes, ensuring high standards of execution quality, identifying root causes of errors, and proposing areas for continuous improvement.
Oversee the efficient assignation, review, and prioritization of all incoming tickets related to collections operations. Ensure cases are resolved accurately and within established (SLAs), driving team accountability for timely and correct issue resolution.
Conduct regular performance reviews, provide constructive feedback, and support the professional growth of team members.
Analyze trends and identify root causes of recurring issues, proposing solutions to improve efficiency and reduce errors.
What experience you need
2+ Years: Team Leadership / People Management.
3+ years: Working in Accounts Receivable, Billing, Collections or any other related area.
English: Advanced (B2+/C1).
Excel: Advanced ( Pivot Tables, complex formulas)
What could set you apart
Education: University degree in Business Administration, Finance, Accounting, or a related field of study.
Adaptability: Proven flexibility to successfully navigate and manage a diverse range of collections processes.
Interpersonal Excellence: Highly developed soft skills with a focus on professional communication, accountability, and a proactive approach to feedback.
Leadership: Demonstrated ability to provide inspirational leadership that motivates and empowers team members to excel.
Technical Proficiency: Extensive hands-on experience utilizing Salesforce and Oracle platforms to drive operational efficiency.
Primary Location:
CRI-HerediaFunction:
Function - AccountingSchedule:
Full timeOther facts
About Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
What you'll do
- Supervise the execution of various financial processes across multiple business units while ensuring compliance with policies. Drive team performance and accountability through regular evaluations and proactive problem-solving.
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