The Cash Applications Supervisor will be responsible for leading and developing a team dedicated to the accurate and timely recording of customer payments. You will oversee the daily reconciliation of all payment channels, including credit cards, lockbox, ACH, and wire transfers, ensuring that the Accounts Receivable ledger remains current and accurate. As a key leader, you will monitor production goals, resolve complex posting discrepancies, and collaborate with internal departments to optimize the cash application workflow. You will provide ongoing coaching and mentorship to your team, fostering a culture of precision, efficiency, and exceptional internal customer service.

What you’ll do

• Supervise a team of 3 to 7 members, providing daily guidance, coaching, and candid feedback to support the professional growth and performance of the work group.

• Conduct regular performance reviews and quality evaluations to ensure the staff is meeting production goals and complying with company standards.

• Act as a mentoring resource for team members, handling escalated or complex cases while identifying individual opportunities for development.

• Manage the daily application of cash receipts (ACH, Wires, Lockbox, and Credit Cards), ensuring prompt and accurate recording of payments to customer accounts.

• Oversee the bank reconciliation process, performing deep-dive research and analysis to ensure the AR ledger balances with bank statements daily.

• Manage departmental inquiries via cases, tickets, and emails, ensuring all internal and external requests are resolved within established Service Level Agreements (SLAs).

• Supervise specialized AR tasks, including credit clean-up processes, unresolved cash research, and account adjustments across multiple business units.

• Analyze trends and identify root causes of recurring posting errors or reconciliation discrepancies to minimize financial risk.

• Drive continuous process improvement by developing solutions and implementing action plans to optimize the efficiency of cash application workflows.

• Ensure all management reporting and month-end closing activities are prepared accurately and submitted by established deadlines.

What experience you need 

• 2+ years of direct supervisory or team lead experience within a Finance or AR department.

• 3+ years of experience in Cash Applications or Accounts Receivable B2B positions

• High School diploma

• English fluency required B2+/C1

• 85% knowledge of Excel skills 

What could set you apart

• Education: Bachelor’s degree (or pursuing) in Business, Finance, Accounting, or a related field.

• Technical Proficiency: Hands-on experience with Oracle and/or Salesforce ERP systems.

• Interpersonal Excellence: Exceptional communication skills with a focus on accountability and a growth-oriented feedback culture.

• Leadership: A natural ability to inspire, mentor, and drive team engagement.

• Analytical Rigor: Strong problem-solving skills with meticulous attention to detail.

• Agility: Ability to deliver high-quality results in a fast-paced, dynamic environment.

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