Regional Operations Manager

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. 

We are looking for a service-oriented, motivated individual to join us as a Regional Operations Manager to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide. 

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. 

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job. 

If you are interested in joining this mission-driven team, please consider applying today!

What we are looking for:

An experienced and driven Regional Operations Manager (ROM) to be responsible for ensuring the multi-site locations within their assigned region are operating as smoothly and efficiently as possible. Our ideal candidate will be biased towards action, passionate about leading and developing their team, and capable of partnering with providers and corporate departments, to make certain their region provides only the highest standard of quality dermatology services possible. 

What you'll do:

• Lead and develop clinic-level leaders while supporting a diverse team of providers, aestheticians, and medical and administrative team members.

• Monitor KPIs for performance, recognize strong execution and provide coaching for clinics falling short of expectations.

• Work with supervisors to ensure patient experience best practices are followed by all.

• Analyze and troubleshoot workflows to identify patterns, trends, and process improvement opportunities in accordance with business and patient care goals. 

• Laser-focus on the patient experience and provide necessary support to providers to elevate patient care standards.

• Play an active role in the recruiting and onboarding of new employees, adhering to Epiphany’s standards of excellence for recruiting and onboarding.  

• Assist with relocations, expansions, renovations of clinics in support of increasing size, adding services with the goal of improving access to care.

• Provides effective, thorough, and objective support to team members including but not limited to timely completion of training, performance management, attendance, conflict resolution, investigations, employee meetings, and corrective action

• Partner with HR Business Partner and Regional Leadership for more complex employee relations issues. 

• Develop and maintain positive and trustworthy relationships across all levels of the organization (including providers) to improve work relationships, build morale, and increase productivity and retention.  

• Coordinate and collaborate with the team to ensure timely response and resolution of patient/family complaints.

• Ensure supervisors are properly maintaining office/clinical/cosmetics supplies to ensure the clinic is properly stocked.  

• Support clinics in addressing any escalated office equipment and clinical issues/orders, working with outside departments as necessary for repairs/replacements. 

• Plan, coordinate, and conduct regular staff meetings, providing constructive input for clinic improvements and solutions. 

• Other duties as assigned.

It’ll help to have/be:

• Ability to build and maintain positive relationships with providers, patients/families, peers, vendors, and other team members. 

• Ability to receive and apply constructive input for performance improvement and individual growth.

• Excellent customer service skills and viewed as a flexible team player able to interface professionally with all levels of the organization.

• Detail-oriented and able to handle multiple tasks with accuracy, following through to completion.

• Excellent organizational and prioritization skills with a proven ability to meet deadlines.

• Ability to work in a fast-paced, dynamic and at times, intense environment.

• Ability to work independently and capable of critical thinking and creative solutions to challenging and complex problems.

• Strong interpersonal skills and effective verbal and written communication.

Qualifications/Experience: 

• Minimum of five (5) years of supervisory experience, with at least one (1) year in a healthcare environment.   

• High school diploma required.  Bachelor's or Associate's degree preferred.

Work environment and physical requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more!