Regional Operations Director

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. 

We are looking for a service-oriented, motivated individual to join us as a Regional Operations Manager to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide. 

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. 

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job. 

If you are looking for an exciting growth opportunity in a dynamic team, who puts patients first, then look no further. Epiphany Dermatology is the home for you! 

What we are looking for:

An ambitious and results-driven Regional Director of Operations for our fast-growing market to be responsible for assuring that multi-site operations run smoothly and efficiently. This individual manages teammates and partners with providers and corporate departments to ensure the highest standard of dermatology care is provided, consistent with sound financial operations and budgets. The Regional Director will report to the Chief Operating Officer and will also work closely with the Market Medical Director. Candidates should live in the Northeast U.S. and be comfortable with traveling approximately 50-60% of the time, mainly within the region.  

What you'll do:

• Full P&L responsibility and leadership for four dermatology clinics and over twenty-five employees including doctors, physician assistants, nurse practitioners, aestheticians and medical and administrative team members.

• Develop and execute operating plans and goals for the region including financial and revenue growth, operations, labor management, and clinical outcomes.

• Ensure clinic activity meets established standards of quality, satisfying compliance with Federal, State and other applicable regulations.

• Monitor KPIs for performance, recognizes strong execution and provides coaching for centers falling short of expectations.

• Partner with the Market Medical Director and operations leadership to make operational decisions to benefit the region. 

• Actively manage all teammate employment areas such as hiring, onboarding, job performance evaluations and professional development.

• Engage with corporate leadership to stay apprised of company guidance, provide updates on region and execute strategic planning between regions.

• Meet regularly with each physician and provider to discuss individual performance and to identify opportunities and barriers.

• Drive pursuit of new business in the region. Coordinates individual efforts for new business with Corporate Development, Operations leadership, and Physician Recruiting.

• Support the implementation team with the integration process of acquisitions within the region.

• Relocate, expand, and renovate clinics to increase size, add services and improve access to care.

• Provide outstanding leadership for a geographically dispersed team and develop a high level of excellence with the staff.

• Promote excellent patient care and customer service by all levels of the staff and ensure that patients are highly satisfied with their experiences.

• Foster positive corporate culture through leadership and mentorship of staff in accordance with Epiphany Core Values. 

Qualifications/Experience: 

• Bachelor’s or Master’s degree in business, healthcare, or related field. 

• Minimum of 3 years' experience in management required; multi-site healthcare management strongly preferred.

• Proven experience identifying and driving growth for your territory.

• Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace and where change is common.

• Capacity to develop strong relationships at all levels of the organization, proven success engaging with physicians.

• Self-starter and driven to excellence in all aspects of the role.

• Must be available to travel up to 60%, mainly within the region by car.      

Work Environment and Physical Requirements: 

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. 

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more!

Note: This opening is ideally based in Maryland or the Northeast. Candidates must be based in one of these markets and near a major airport. Candidates who are willing to relocate to these markets are welcome to apply. For those candidates outside of these markets who are not willing to relocate, we are growing and can certainly consider you for opportunities in the future, so we encourage you to apply in order to get you on our radar for future opportunities!