Summary
Location
Capital City of Prague
Type
full-time
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About this role
Job Description:
Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.
Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative with German.
In this role you will be responsible for providing customer service to dental professionals.
What is your role going to look like?
Together with 10 team members you will be supporting DACH market
Act as a primary point of contact for our clients and commercial teams
Big part of your day will be order management- receiving, monitoring, and processing customer orders in SAP.
You will also handle various requests from our clients, including claims and returns
You can expect receiving requests primarily via email (CRM) or phone
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Learn more about our Prague center here: www.envistaprague.com
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Job Requirements:
Fluent (C1 level minimum) German
Fluent in English
Customer centric approach
Good communication skills (efficient, friendly and positive)
Curiosity and drive for continuous improvement
Experience or ability to learn CRM and ERP tools
Organizational skills and attention to details
What can you look forward to?
WELL certified offices - we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
25 days of vacation
4 paid personal days
Meal vouchers
Hybrid work model
Contribution to wellness and leisure activities - Multisport and Edenred
Retirement plan contribution and life insurance
Language courses
Employee Assistance Program (free consultations in mental health, legal and financial areas for you and your family members)
Company discounts
Attractive work environment in Prague 8 – Libeň
Free parking in the office
Operating Company:
Nobel BiocareEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Other facts
About Envista Holdings Corporation
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio covers a wide range of dentists' clinical needs for diagnosing, treating, and preventing dental conditions, as well as improving the aesthetics of the human smile.
Our differentiated combination of continuous improvement, a bias toward action and innovation, and a deep respect for the more than one million professionals we serve embolden us to champion dental professionals like no one else can.
The operating companies that form Envista, including Nobel Biocare, Implant Direct, Ormco, DEXIS, Kerr, Metrex, and more represent more than 125 years of dental industry excellence. These brands meet the end-to-end needs of dental professionals worldwide.
We are committed to helping dental professionals improve their patients’ lives by digitizing, personalizing, and democratizing oral care. Every day, our products and solutions are accelerating the future of dentistry. Operating with high sustainability standards guides our decision-making so that we can deliver enhanced outcomes for our people, the environment, and communities.
View our Environmental, Social, and Governance report at https://bit.ly/Envista2022ESG to learn more about our commitment to sustainability.
Learn more at www.envistaco.com.
What you'll do
- The Customer Service Representative will act as the primary point of contact for clients and commercial teams, supporting the DACH market. Responsibilities include order management, processing customer orders in SAP, and handling various client requests.
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