RECEPTIONIST/Front Desk

Description

Envision Unlimited is a large non-profit agency committed to providing services for adults with intellectual/developmental disabilities and/or mental illness. We emphasize quality services that promote choice, independence, and community integration. Through the collaborative efforts of an interdisciplinary team, our members receive person-centered services aimed at improving the functionality and practical application of social, financial, and emotional skills. In addition, we work to build partnerships with our community to enrich the lives of our members by creating lasting opportunities that will strengthen relationships for a lifetime. Our programs include, but are not limited to, ABA Therapy for Children, Community Day Program, Community Living, Mental Health, Employment and Career Services, and Foster Care.

Purpose:

Serves mental health clients and/or visitors by greeting, welcoming, and directing them appropriately. Verifies client’s insurance and basic information, collects and enters co-pays, notifies staff members of visitor arrival; maintains security and telecommunications system, performs other clerical duties as assigned. Must have a working knowledge of Microsoft Office Suite. 

Essential Responsibilities, include but are not limited to:

· Greet and welcome guests and clients, ensure they sign-in/are checked-in, verify insurance and basic information is correct in the electronic care system, and update information if needed. 

· Alert appropriate staff members of guest and/or client arrivals in a timely manner.

· Answer incoming calls using professional greeting that identifies that they have reached “Envision Unlimited Mental Health”, transfer/forward calls to appropriate staff members and provide correct contact information for other departments as needed. 

· Return messages, when appropriate, within 24 business hours. 

· Assist with calling clients to confirm appointments. 

· Provide basic and accurate information in-person and via phone/email.

· Receive, sort and distribute daily mail/deliveries.

· Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

· Perform other clerical receptionist duties such as filing, photocopying, and faxing.

· Collaborate with Intake Coordinator to ensure the completion of paperwork, financial registration, and other necessary documentation for clients arriving for Intake. 

· Maintain MH electronic care record’s document management by scanning client information and saving it to appropriate location as needed 

· Responsible for locking and unlocking building, setting/disarming the alarm (schedule varies). 

· Ensure reception area is tidy and presentable, with all necessary stationery and office supplies (e.g. pens, forms and brochures).

· Other duties as assigned.

Overall Job Performance Functions: 

· Perform duties and functions in accordance with all agency policies. 

· Maintain a professional attitude in conduct and in interactions with other staff, clients and  outside personnel. 

· Maintain a clean and neat appearance and follow Envision Unlimited’s dress code. 

· Demonstrate conduct and behaviors consistent with agency mission and policies.

· At all times, maintain a professional image and role as a representative of Envision Unlimited.

· Adhere to all the Policies and Procedures of Envision Unlimited.

· Inform Supervisor of any condition that impacts the safety and wellbeing of clients served. Seek assistance as necessary to   mitigate risk. Seek out Supervision as needed

· Maintain confidentiality according to the Illinois Mental Health code and Confidentiality Act at all times.

· Respond sensitively to the diverse populations of the agency, including persons with disabilities and/or mental health issues. 

· Attend all meeting and trainings as requested by the Director and/or supervisor.

· Arrive to work, meetings, and all work-related functions on time. Report any absence, tardiness, or schedule change to supervisor as soon as possible. Maintain appropriate attendance record using Paylocity. 

OTHER EXPECTATIONS

· Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or harassment based on religious, marital, ethnic, racial, gender, sexual orientation, or other differences.

· Employees share the responsibility of creating and maintaining a welcoming and supportive work environment.

Requirements

The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 

EDUCATION, SKILLS, and/or EXPERIENCE:

Must have a High School diploma or GED with 3+ years clerical experience.

Must have a working knowledge of Microsoft Office Suite.

 On site Work Schedule:  Monday to Friday 8:30am - 5:00pm.  

Envision Unlimited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Envision Unlimited offers competitive salaries and a generous benefit package to our professionals:

Compensation & Benefits:

• Base Salary: $40,000 per year 
• Paid Time Off: 11 Vacation days, 12 Holidays days, 3 sick days, 3 personal days
• Illinois Paid Leave: 40 hours (accrued)
• Insurance: Medical, dental, and vision coverage
• Retirement: 403(b) plan

Additional Benefits:

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness eligibility
• Free clinical supervision for licensure (LSW, LCSW, LPC, LCPC)
• Reimbursement for professional licensure and renewal fees
• Include boutiques of voluntary benefits.
• Annual tuition assistance.