About this role
The ENTERTAINER is a leader in the Lifestyle industry, providing our members with exclusive access to 2-for-1 vouchers for dining, delivery, attractions, shopping, and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth, continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.
Position Overview
We are seeking a proactive, and detail-oriented Merchandising & Support Executive to join our team. This role is a key operational pillar in ensuring that our merchant partners effectively showcase the ENTERTAINER brand, creating seamless and visible experiences for our users. This role requires frequent travel across the UAE, so candidates must have a valid UAE driving license and access to a car. This is a full-time position, ideal for those looking to build a career in sales, merchandising, or brand operations, with potential opportunities for career progression within the organization.
Key Responsibilities
- Conduct regular visits to merchant partners to ensure ENTERTAINER branding is prominently and accurately displayed in line with brand standards.
- Conduct training sessions for merchant partners on how to redeem ENTERTAINER vouchers, including program guidelines and Rules of Use.
- Collect, document, and relay feedback from merchant partners to the sales and operations teams, highlighting successes, challenges, and improvement opportunities.
- Monitor and report on branding compliance, identifying gaps and proactively suggesting actionable improvements.
- Perform mystery shopping visits to assess and ensure compliance and service quality at selected merchant locations, particularly those identified as problematic.
- Identify and generate new merchant leads and partnership opportunities during visits to existing merchants at malls and other commercial areas.
- Plan and manage daily schedules efficiently, balancing multiple merchant visits while maintaining high standards of professionalism.
- Represent the ENTERTAINER brand positively in all interactions, promoting a culture of excellence and strong relationships with merchants.
What You’ll Bring to the Role
- A valid UAE driving license and access to a personal car.
- Excellent interpersonal, communication, and presentation skills, with the ability to build strong professional relationships.
- Self-motivated, independent, and capable of taking initiative in a fast-paced environment.
- Strong organizational skills with the ability to manage time and priorities effectively.
- Prior experience in customer-facing, retail, or brand merchandising roles is a plus, but not required.
- A professional, positive, and proactive attitude, with a commitment to delivering high-quality results.
Other facts
About ENTERTAINER FZ LLC
The ENTERTAINER (B2C):
Founded in 2001 by Donna Benton, based in Dubai, the ENTERTAINER is the leading provider of 2-for-1 offers from well-known dining, leisure, entertainment, beauty and hotel brands across the Middle East. The company successfully transitioned from a print publication to a data-driven, tech company with the launch of the award-winning ENTERTAINER app in 2013. The ENTERTAINER offers location-specific products for Dubai, Abu Dhabi, Qatar, Oman, Bahrain, KSA (Riyadh, Jeddah & Eastern Province), Kuwait, Egypt and Singapore - with over 10,000 merchants globally.
The ENTERTAINER business (B2B):
The ENTERTAINER business creates easy-to-use and cost-effective app platforms that leverage incentives to help connect businesses with their customers and employees. Each platform can be adapted to suit any business, and clients can choose from a variety of features that best serve their brand and budget. The app solutions are fully customisable and may be white-labelled, co-branded or even embedded into any business’s existing app. The business division works with more than 250 partners globally and offers our clients loyalty solutions that allow them to leverage the ENTERTAINER model, venues, offers and more as a means of rewarding and delighting their employees and/or customers.
What you'll do
- The Merchandising & Support Executive will conduct regular visits to merchant partners to ensure proper branding and provide training on voucher redemption. They will also collect feedback, monitor compliance, and identify new partnership opportunities.
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