About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
This pay for this position starts at $18.00 / hour
This position is located at MIA Rental Car Center
3900 NW 25th St, Miami, FL 33142
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Available schedules:
This is a full-time position scheduled for 40 hours per week , interested candidates should have open work availability 7-days a week including weekends and holidays, apart from religious observation.
Schedule flexibility required-Weekly schedule 40 hours.
1) OFF MONDAY & TUESDAY, WEDNESDAY - SUNDAY 2:00 PM - 10:30 PM
2) OFF TUESDAY & WEDNESDAY, THURSDAY - MONDAY 12 PM - 8:30 PM
3) OFF WEDNESDAY AND THURSDAY, FRIDAY - TUESDAY 10:30 PM - 7 AM (OVERNIGHT!)
4) OFF MONDAY AND TUESDAY, WEDNESDAY 1:00 PM- 930PM THURSDAY - SUNDAY: 3:00 PM - 11:30 PM
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Remind customer to check for personal belongings
- Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
- Advise and review rental charges; and provide an accurate receipt to the customer
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Thank customers using the prescribed dialogue
- Inquire about service, satisfaction and document dissatisfaction
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep lot organized for ease of access and traffic flow
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- High School Diploma or G.E.D. required.
- Minimum of 1 year experience handling customer service functions.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be willing to accept $18.00/hour
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- This is a full-time position scheduled for 40 hours per week , interested candidates should have open work availability 7-days a week including weekends and holidays, apart from religious observation must be able to work one of the following schedules
1) OFF MONDAY & TUESDAY, WEDNESDAY - SUNDAY 2:00 PM - 10:30 PM
2) OFF TUESDAY & WEDNESDAY, THURSDAY - MONDAY 12 PM - 8:30 PM
3) OFF WEDNESDAY AND THURSDAY, 10:30 PM - 7 AM (OVERNIGHT!)
- 4) OFF MONDAY AND TUESDAY, WEDNESDAY 1:00 PM- 930PM THURSDAY - SUNDAY: 3:00 PM - 11:30 PM
Other facts
About Enterprise Holdings
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
What you'll do
- The Return Agent will greet customers, assist with the rental return process, and ensure a friendly and efficient environment. Responsibilities also include checking vehicles for damage and maintaining lot organization.
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