Job Title:

Job Description:

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission. 

Please note: This is a temp opportunity.

The role:

The I&O Team (Infrastructure & Operations) is looking for a Contractor to fill our Desktop Field Services Technician to join our Service Delivery and Support team located in Colorado Springs , Colorado. At Entegris, the IT Desktop Technician will focus on supporting our organizations computing environment which includes involvement in projects, moves, adds, & change activities, incident resolution, process improvements, documentation, and customer service.

What you'll do:

• Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance.
• Provide technical expertise in the installation and maintenance of hardware and software systems.
• Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences.
• Identify and action trends by monitoring and analyzing incoming inquiries.
• Collaborate with Business, Service Desk, IT Security, IT learning, and Engineering stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication.
• Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics.
• Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team
• Provide and contribute to end user training in person.
• Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions.
• Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) including tracking data, the submission, and timely updates of tickets.
• Interface with third-party support and PC equipment vendors as necessary.

Site/Region Specific Additions

• Works and communicates well with management and team members. Ensures that policies and standards determined by Corporate IT are enforced throughout all US sites.
• Executive Support Experience (add for sites with executives or where backup support will be provided)

What we seek:

• 2 year computer related Associate degree and 3+ years of experience
• Prior Desktop support experience preferred
• Strong written, oral, and interpersonal skills with ability to communicate with internal staff, end users, and vendors
• Extensive knowledge of all Windows 10 and 11 operating systems
• Experience working in a multinational support environment, following clearly defined policies and procedure and
• Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity.
• Ability to perform PC backup, recovery, and installation.
• Extensive knowledge of Office 365 applications.
• Experience with Windows Active Directory / Azure AD.
• General understanding of network systems.
• Conduct support tasks remotely.
• Ability to lift and carry 25 pounds.
• Logic and critical thinking skills.
• Dependable and detail oriented.
• Willingness and aptitude for continuous learning.
• In depth knowledge of network operating systems, software, and hardware.
• Self-starter, proven track record of working independently and as a member of a successful team.
• Prioritize and organized high volume work requests practicing excellent time management skills to ensure high quality customer service.

What we offer:

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Compensation: $35.00-$40.00 per hour range with actual pay dependent on candidate overall skills for the role

• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.