Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Role Purpose

This role is responsible for monitoring account activity for new and existing customers, including counteracting payment fraud and promotion abuse, resolving verification and payment processing problems and ensuring activity is in accordance with rules and limits.

This role is also responsible for receiving, investigating, and actioning incoming fraud notifications via external parties. The analyst will manage and perform the process end-to-end as well as ensuring that any trends or learnings from handling are identified and escalated.

In addition, this role will support and handle escalations from Manila risk operations, the UK complaints team, and any additional facets of the business where a further, more senior, review is required.

Key Responsibilities

• Work to ensure that the business fraud cost is kept to an optimal level, whilst minimising the impact on genuine customers.
• Identify, investigate, and document fraud/abuse trends and patterns via the daily manipulation of large data sets (excel).
• Receive, investigate, and respond to incoming fraud notifications (Ethocas and Bank DPAs).
• Review incoming UK chargebacks and provide risk assessment (1st vs 3rd party classifications), appealing decisions as appropriate.
• Investigate and resolve account compromise claims.
• Review customer verification documents to ensure validity.
• Actively support the Manila risk operations (and other locations).
• Investigate and resolve UK complaints for risk-based concerns.
• Ensure the customisable fraud engine (Bverified) is efficient and kept relevant through daily checks.
• Use 3rd party tools such as SEON to combat fraud/abuse.
• Perform regulatory checks to ensure compliance.
• Actively support all areas of the business with any ad hoc requests/projects.

Qualifications and Educational Requirements

• To Degree level or equivalent qualifications or experience as outlined below.

Specialist Skills and Experience Required

• Previous experience of fraud detection within the online environment.
• Proven experience of investigative and analytical working practices.
• Understanding of the chargeback and disputes processes.
• Understanding of the CNP (Card not present) environment.
• Must be detail orientated with good communication skills.
• Ability to problem solve under pressure.
• Proficient in MS Office - specifically Excel.

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.