Team Leader- Corporate Travel (GDS)

<div class="content-intro"><p><span style="font-weight: 400;">Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:</span></p> <p>&nbsp;</p> <ul> <li style="font-weight: 400;"><strong>Grit</strong><span style="font-weight: 400;">. We never give up. We don't always know the answer, but we don't give up until we&nbsp; crack it. Sticking at it makes us stronger.</span></li> <li style="font-weight: 400;"><strong>Curiosity</strong><span style="font-weight: 400;">. We want to know you, what makes you tick and what it will take to help you grow.</span></li> <li style="font-weight: 400;"><strong>Learning</strong><span style="font-weight: 400;">. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.</span></li> <li style="font-weight: 400;"><strong>Grace</strong><span style="font-weight: 400;">. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.</span></li> <li style="font-weight: 400;"><strong>Honesty &amp; Sincerity</strong><span style="font-weight: 400;">. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.</span></li> <li style="font-weight: 400;"><strong>Integrity</strong><span style="font-weight: 400;">. Integrity is standing up for what we believe is right and living by our highest values.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-weight: 400;">Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">Don’t just take our word for it; experience the growth yourself!</span></p> <p><span style="font-weight: 400;">If you don’t know where to start, check us out at <strong>www.enshored.com</strong>.</span></p></div><p>&nbsp;</p> <p data-start="210" data-end="376">We’re looking for an experienced <strong data-start="243" data-end="258">Team Leader</strong> to manage daily operations, coach and develop team members, and ensure performance excellence for our travel account.</p> <p data-start="378" data-end="410"><strong>What You’ll Do:</strong></p> <ul data-start="411" data-end="903"> <li data-start="411" data-end="492"> <p data-start="413" data-end="492">Lead and support Team Leads and full-time employees in meeting service goals.</p> </li> <li data-start="493" data-end="594"> <p data-start="495" data-end="594">Implement call center strategies and ensure KPI achievement for both Enshored and client targets.</p> </li> <li data-start="595" data-end="676"> <p data-start="597" data-end="676">Train, coach, and conduct performance reviews to drive engagement and growth.</p> </li> <li data-start="677" data-end="757"> <p data-start="679" data-end="757">Collaborate with Recruitment, HR, and IT teams to support operational needs.</p> </li> <li data-start="758" data-end="827"> <p data-start="760" data-end="827">Foster a positive, productive, and customer-focused team culture.</p> </li> <li data-start="828" data-end="903"> <p data-start="830" data-end="903">Ensure compliance with company policies and service delivery standards.</p> </li> </ul> <p data-start="905" data-end="926"><strong data-start="905" data-end="924">Qualifications:</strong></p> <ul data-start="927" data-end="1341"> <li data-start="927" data-end="959"> <p data-start="929" data-end="959">Bachelor’s degree preferred.</p> </li> <li data-start="960" data-end="1021"> <p data-start="962" data-end="1021">2–5 years of Team Leader experience in a BPO environment.</p> </li> <li data-start="1022" data-end="1050"> <p data-start="1024" data-end="1050">GDS experience required.</p> </li> <li data-start="1051" data-end="1118"> <p data-start="1053" data-end="1118">Strong leadership, communication, and people management skills.</p> </li> <li data-start="1119" data-end="1203"> <p data-start="1121" data-end="1203">Excellent attention to detail, accountability, and customer service orientation.</p> </li> <li data-start="1204" data-end="1279"> <p data-start="1206" data-end="1279">Able to work under pressure and manage multiple priorities effectively.</p> </li> <li data-start="1280" data-end="1341"> <p data-start="1282" data-end="1341">Open to feedback and committed to continuous improvement.</p> </li> </ul> <p>&nbsp;</p> <p data-start="1284" data-end="1302"><strong data-start="1284" data-end="1300">Why Join Us:</strong></p> <ul data-start="1303" data-end="1477"> <li data-start="1303" data-end="1357"> <p data-start="1305" data-end="1357">Be part of a fast-growing, innovative travel team.</p> </li> <li data-start="1358" data-end="1425"> <p data-start="1360" data-end="1425">Work with global clients and gain valuable industry experience.</p> </li> <li data-start="1426" data-end="1477"> <p data-start="1428" data-end="1477">Enjoy career growth and learning opportunities.</p> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>#EnshoredJobs</p><div class="content-conclusion"><p><strong>About Enshored&nbsp;</strong></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.</span></p></div>