IT Help Desk Specialist
full-time•Sofia
About this role
About us
We are EnduroSat! A fast-growing space scale-up at the forefront of satellite innovation, specializing in advanced software-flexible satellites for commercial, governmental, and scientific endeavors.
- This is more than a job, it`s a mission
We are making space universally accessible and redefining the possible
- We get things done
We take ownership of what we do and we work hard to make a difference
- We are fearless
Transpаrancy is our only way forward. We dare to address and resolve issues head-on
- We learn from our mistakes
We deliver, take informed risks, and evolve to achieve our goals. We compare with the best version of ourselves
What is the role?
As an IT Helpdesk Specialist, you will be part of the IT team taking care of our on-premises infrastructure in our Space Center as well as support our colleagues abroad remotely. You will collaborate with a multidisciplinary team of hardware, software, and mechanical engineers, working on cutting-edge satellite technologies.
Some of your daily tasks will include:
- Efficiently solve first-level IT tickets, addressing issues related to software, hardware, and user access
- Escalating IT tickets to responsible team members
- Prepare hardware for new joiners, which includes setting up computers, laptops, and mobile devices
- Assist in creating user accounts and ensure all necessary configurations are completed for a smooth onboarding process
- Actively participate in the preboarding and onboarding processes
- Manage and assign licenses for different teams
- Collaborating with cross-functional teams to ensure smooth operations
What do we look for?
- Experience with ticketing systems is an advantage
- Experience with Windows, Apple macOS, Printers and Scanners
- Basic networking knowledge
- Basic understanding of Windows Active directory or Microsoft Entra
- Fluent English
How to Stand Out:
- Be open to knowledge-sharing
- Understand the importance of last-mile delivery
- Be a quick learner, proactive, self-starter
- Have excellent communication skills and a positive attitude
- Be passionate about space
Why EnduroSat?
- Fast-paced and delivery-focused culture
We work with well-defined quarterly based objectives, that allow us to fast-track the progression of our work and improve as we go
- Tough engineering challenges & hard-core R&D
You will be able to work on unique space technology and build next-gen innovations, while mentored by world-recognized space experts
- Constant learning and progression
Own your personal growth by navigating through our career progression framework and educational programs
- Chance to join our space educational program
Meet international space experts and improve your knowledge and skillset with our hands-on educational program
At EnduroSat, we embrace diversity and strive to create an inclusive environment where everyone is treated with fairness and respect. We are committed to equal employment opportunities without discrimination against any employee or job applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity. Additionally, this position is suitable for people with disabilities in accordance with the People with Disabilities National Regulation Act, ensuring accessibility and accommodation in the workplace.
What you'll do
- The IT Helpdesk Specialist will efficiently solve first-level IT tickets related to software, hardware, and user access, and escalate issues as necessary. They will also prepare hardware for new joiners and assist in the onboarding process.
About EnduroSat
EnduroSat is a space infrastructure builder that engineers, builds, and operates exceptional satellites. The company streamlines space missions in LEO and beyond, handling every step from mission design to launch and operations. EnduroSat serves 350+ customers globally and employs more than 230 space professionals across 6 locations worldwide.
Ready to join EnduroSat?
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Frequently Asked Questions
What does a IT Help Desk Specialist do at EnduroSat?
As a IT Help Desk Specialist at EnduroSat, you will: the IT Helpdesk Specialist will efficiently solve first-level IT tickets related to software, hardware, and user access, and escalate issues as necessary. They will also prepare hardware for new joiners and assist in the onboarding process..
Is the IT Help Desk Specialist position at EnduroSat remote?
The IT Help Desk Specialist position at EnduroSat is based in Sofia, Sofia-City, Bulgaria. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Help Desk Specialist position at EnduroSat?
You can apply for the IT Help Desk Specialist position at EnduroSatdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.