Director, Technical Services

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

We’re seeking a strategic and forward-thinking Director of Technical Services to lead innovation, safety, and reliability across our aircraft maintenance programs. This is a high-impact leadership role for someone who thrives at the intersection of engineering excellence, regulatory compliance, and cross-functional collaboration.  This is a full-time, on-site role based in Minneapolis, MN.

What You’ll Do:

• Lead with vision: Oversee Engineering, Fleet Reliability, Maintenance Programs, and Condition-Based Maintenance to ensure industry-leading safety and performance.
• Drive continuous improvement: Optimize maintenance strategies to enhance reliability, reduce costs, and support operational excellence.
• Strengthen partnerships: Serve as the primary technical liaison with OEMs and industry groups to influence best practices and product improvements.
• Empower teams: Lead and develop a high-performing team of engineers, analysts, and managers to deliver results and foster innovation.

What We’re Looking For:

• Proven leadership in a FAR Part 121 airline technical maintenance environment.
• Deep knowledge of FAA regulations, engineering processes, and aircraft reliability programs.
• A collaborative, analytical mindset with a passion for solving complex challenges.
• A servant leader who builds trust, inspires teams, and drives strategic outcomes.

Responsibilities

• Responsible for leading the Engineering, Fleet Reliability, Maintenance Programs, and Condition-Based Maintenance activities.
• Collaborates with the Maintenance, Supply Chain, Quality, Training, Planning and Technology organizations to achieve industry-leading safety, operational and reliability results.
• Determines objectives, formulates and controls plans, policies, and procedures relative to the maintenance, inspection, safety, and reliability of aircraft to ensure compliance with Federal Aviation Regulations and company requirements.
• Identifies opportunities to optimize the maintenance program to improve reliability and reduce cost while maintaining the highest levels of safety.
• Responsible for the supervision and guidance of managers, maintenance engineers, and reliability analysts.
• Responsible for the disposition of all incoming Airworthiness Directives, Service Bulletins, Service Newsletters, and Manual Revisions to determine applicability and initiation of appropriate program changes or Project Authorizations and FAA approvals as required.
• Supports the technical review of component repairs and drives product improvements relative to component reliability, adverse trends, and vendor performance.
• Responsible for cost analysis of aircraft and component repairs. Also develops budget recommendations based on engineering analysis.
• Ensures participation by the Engineering Department in industry working groups, in particular those related to operation of the Endeavor Air fleet.
• Primary technical interface and responsible for achieving and maintaining strong working relationships with applicable aircraft and component Original Equipment Manufacturers (OEM).

Other Duties

• Other duties and projects, as assigned.

Supervisory Responsibilities

• Leads a team of +20 employees with 3 direct reports.

Competencies Required

• Ethics and Values - Recognized as highly ethical leader internally and externally. Influential in the airline industry due to ethical reputation and way of doing business. Leads the organization as an active and visible servant leader - communicating the commitment and support that Endeavor leaders have to employee and business success.
• Knows Our Business - Knows our competition and what drives our market niche. Has expertise, experience, or connections that provide context for making wise and informed business decisions. Engages the organization in constructive problem-solving and encourages all employees to think creatively and use their expertise to continually solve problems, challenge assumptions, and prevent stagnation.
• Builds Trust and Decision Making - Communicates organizational changes and decisions in a thorough way – providing insight into rationales for decisions and allowing opportunity for questioning and challenge. Shows commitment to transparency and continual learning.
• Drive for Results by Inspiring Others - Understands that key measurements will drive results and works to identify those most critical to communicate priorities and allocate resources appropriately. Inspires support for the organization’s mission in the community and the industry. Articulates a vision for where the industry is going in the future by inspiring and mobilizing others to action.
• Know Your Team/Leading People - As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results. Communicates clear and consistent messages to reinforce priorities for employee engagement, inclusion, and development.
• Director Traits at Endeavor – Self-Awareness; Versatile Business Knowledge; Actively Manages Change; Effectively Leads Teams; Organizational Savvy; Influence and Operational Leadership.

Qualifications

• Bachelor’s degree in engineering or an aviation-related technical field, or equivalent related work experience in lieu of a degree.
• 3-5 years of leadership experience required.
• 10 years of leadership experience preferred.
• Knowledge of FAR Part 121 airline technical maintenance operations preferred.
• Knowledge of applicable Federal Aviation Regulations (FAR), aircraft reliability analysis methodologies, engineering processes, and maintenance program effectiveness
• FAA Airframe and Powerplant (A&P) license is a plus.
• Demonstrated experience in refining and implementing effective processes.
• Excellent communication and presentation skills, with the ability to influence and collaborate with stakeholders at all levels
• Exceptional leadership and team management skills.
• Experience working effectively with and managing a diverse and inclusive workforce.
• Strong analytical and problem‑solving abilities, with the ability to think strategically and provide innovative solutions.

Work Environment & Physical Demands

• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
• Can involve long periods of sitting.
• Computer work, in a typical office environment, subject to critical deadlines.
• This position requires daily on-site presence in our MSP headquarters with occasional travel to maintenance bases and other locations as needed.
• Work additional hours as necessary.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Minimum Position Pay Range

Maximum Position Pay Range

New York City 30% Cost of Living Adjustment (COLA) Eligible