Customer Service Representative
full-time•Key Largo
About this role
Overview
Be the first smile they see. The voice they trust. The heart of our front desk.
At Island Hammock Pet Hospital, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.
Why you'll love us:
- Family & Team First - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
- Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
- Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.
What you'll be doing:
Greeting clients with warmth and professionalism, in person and on the phone.
Scheduling appointments and managing daily workflow.
Answering questions and providing clear, compassionate client education.
Maintaining accurate records and updating patient files.
Supporting the veterinary team with communication and coordination.
Processing payments and checking clients in and out.
Helping to ensure a calm, organized, and welcoming lobby experience.
You are...
A people person who loves to create great experiences from the first phone call to the final tail wag.
Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
A master multitasker who stays cool and kind even during the busiest times.
Tech-savvy and confident navigating digital systems and patient charts.
Calm, clear, and compassionate, especially when pet parents are stressed.
Eager to grow your skills in a hospital that values professional development and team culture.
What's in it for you?
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out: www.ihph.net
Island Hammock Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
What you'll do
- The Customer Service Representative will greet clients, schedule appointments, and manage daily workflow. They will also support the veterinary team and ensure a welcoming lobby experience.
About Encore Vet Group
Encore Vet Group is more than a group of veterinary hospitals. We’re reimagining what it means to support the entire veterinary profession.
Work with us.
Our community of veterinary hospitals is built on connection, collaboration, and growth. We lighten the administrative load so practices can focus on what matters most — caring for pets — while we help teams thrive through mentorship, leadership development, and operational support. Joining Encore means you get the strength of a larger network without losing what makes your hospital unique.
Learn with us.
We believe learning never stops in veterinary medicine. That’s why our onsite and virtual education programs are available to EVERYONE in vet med — from veterinary students to client service representatives, practice managers, and beyond. Our programs are designed to grow skills, spark innovation, and keep the profession moving forward.
Consult with us.
Encore Veterinary Consulting brings expert guidance to both Encore hospitals and independent veterinary practices. Our consulting team partners with leaders to strengthen culture, improve operations, and build sustainable growth strategies — helping veterinary practices reach new heights!
At Encore, we believe that when the profession grows, we ALL grow. Connect with us to see how we’re building a stronger future for veterinary medicine.
Ready to join Encore Vet Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Representative do at Encore Vet Group?
As a Customer Service Representative at Encore Vet Group, you will: the Customer Service Representative will greet clients, schedule appointments, and manage daily workflow. They will also support the veterinary team and ensure a welcoming lobby experience..
Is the Customer Service Representative position at Encore Vet Group remote?
The Customer Service Representative position at Encore Vet Group is based in Key Largo, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Encore Vet Group?
You can apply for the Customer Service Representative position at Encore Vet Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.