About this role
Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services.
We are currently recruiting a Parking & Badging Administrator with our self-parking team at DMC-Detroit. This position is for a candidate that is reliable, responsible and enjoys working with the public. This position is full-time, Monday-Friday, $19.00 per hour, 7:30AM-4:00PM.
*This position does offer medical/optical/dental and PTO benefits after 60 days of full-time employment.
You will be under general supervision, provide customer service, exercise proper phone etiquettes, exercise independent judgement to maximize efficiency and accuracy of scheduling appointments. Understands that customer services is a key factor of the department.
Minimum Qualifications:
- Associate’s degree or equivalent with secretarial and computer science, or a combination of related education and/or experience.
- Excellent customer service.
- Three to four years of progressively more responsible medical secretarial experience or related experience, including performing secretarial/administrative duties.
- Due to the sensitive security nature of the position, able to successfully complete a background check conducted by HR and any government and regulatory agencies.
- Reliable transportation to and from work
Skills Requirements:
- Analytical ability to gather, disseminate and interpret related information.
- Proficient secretarial, organizational, communication and administrative skills.
- Independent judgement, poise and tact to screen calls, make appointments and communicate sensitive information.
- High level of interpersonal skills to deal effectively with DMC physicians, management staff, employees and community.
- Ability to react quickly and confidently to changing priorities and stressful emergency or conflict situations.
- Comprehensive knowledge of personal computers and software applications to gather data and prepare badges and reports. Excellent typing and customer service skills are needed.
- Quality Customer Service in communications and in person demeanor.
- Ability to learn the job.
You will be working inside the University Health Hospital on the DMC-Detroit campus in our badging department processing new hires, students, residents, and employee information. Basic math skills are needed for cash handling purposes. Delegating parking and badging for all staff for DMC-Detroit and DMC-Sinai Grace campuses.
If you are interested in this job opportunity, please upload your updated resume and you will be contacted by our recruiting department to set up a phone interview as soon as possible.
Location
Detroit, Michigan
Department
Valet and Parking Services
Employment Type
Full Time
Minimum Experience
Mid-level
Compensation
$19.00
Other facts
About Encore Service Group
Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand. While most hospitals and medical centers are equipped to provide top notch medical care, they may lack the non-clinical services that satisfy the emotional needs of patients and guests. We know that perception is reality, and if a person hasn’t been met with warmth and hospitality, they can quickly develop a negative impression, regardless of the quality of care they or their loved one received.
When a hospital or medical center partners with Encore Service Group, administrators can spend less of their budget on hospitality services and focus more on securing the clinical resources that patients, doctors, and nurses need. Our team is highly trained in creating and maintaining a warm, friendly environment, and it is our mission to make a lasting positive impression on every patient and guest we meet.
What you'll do
- The administrator will provide customer service, exercise proper phone etiquette, and use independent judgment to maximize the efficiency and accuracy of scheduling appointments within the department. Responsibilities include processing information for new hires, students, residents, and employees, and delegating parking and badging for all staff across DMC-Detroit and DMC-Sinai Grace campuses.
Ready to join Encore Service Group?
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