About this role
Important Information
Location: Brazil
Job Mode: Full-time
Work Mode: Work from home
Job Summary
We are looking for a Site Reliability Engineer (SRE) to join our team and ensure the reliability, scalability, and performance of custom platforms built on AWS infrastructure and Kubernetes containers. This role will focus on resolving Tier 3 issues, collaborating with engineering teams to prepare operations for new releases, and proactively improving platform stability and customer experience.
Responsibilities and Duties
- Troubleshoot and resolve Tier 3 platform issues on AWS-based custom applications;
- Work closely with engineering teams to prepare Operations for new releases and feature enhancements;
- Identify recurring issues and develop automated solutions or process improvements;
- Implement strategies to enhance platform reliability, scalability, and performance;
- Monitor system health and proactively address potential risks;
- Collaborate with internal stakeholders to improve customer experience and product robustness;
- Participate in incident response, root cause analysis, and post-mortem reviews;
- Contribute to documentation, runbooks, and operational readiness plans.
Essential Skills
- Hands-on experience with AWS cloud infrastructure and services;
- Strong knowledge of Kubernetes and container orchestration;
- Proficiency in Python or Go for scripting and automation;
- Experience in platform support, troubleshooting, and performance optimization;
- Familiarity with CI/CD pipelines, monitoring tools, and observability practices;
- Strong problem-solving skills and an engineering mindset.
Highly Desirable Skills
- Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation;
- Knowledge of microservices architecture and distributed systems;
- Exposure to DevOps practices and SRE principles;
- AWS certifications (Solutions Architect, SysOps, or DevOps Engineer) are a plus.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- The Site Reliability Engineer will troubleshoot and resolve Tier 3 platform issues on AWS-based custom applications while collaborating with engineering teams for new releases. They will also implement strategies to enhance platform reliability and monitor system health.
Ready to join Encora?
Take the next step in your career journey