About this role
Role Summary
The Compute Service Manager (Governance & Operations Support) is responsible for supporting the Compute Tower through effective governance, vendor coordination, compliance oversight, and operational controls. The role ensures that vulnerability management, patching governance, vendor procurement, access rights, and compute inventory processes are executed in line with organizational policies, security standards, and regulatory requirements.
Key Responsibilities
Vulnerability & Patching Management Governance
- Govern and coordinate vulnerability remediation and patching activities across compute environments.
- Track patch compliance, remediation timelines, risk exceptions, and escalation status.
- Collaborate with security, infrastructure, and vendor teams to ensure vulnerabilities are prioritized and addressed.
- Produce governance reports, dashboards, and audit artefacts for management and regulatory reviews.
Vendor & Partner Procurement Management
- Manage and coordinate procurement of compute-related services from external partners and vendors.
- Support vendor onboarding, contract renewals, service scope validation, and SLA governance.
- Act as the primary liaison between internal compute teams and service providers.
- Monitor service delivery performance and ensure alignment with agreed contractual obligations.
Access Rights & Inventory Governance
- Govern access rights to compute resources, ensuring role-based access control and security compliance.
- Maintain accurate compute inventory records, including physical and virtual assets.
- Support periodic access reviews, inventory audits, and reconciliation exercises.
- Ensure all access and asset changes follow established approval, documentation, and audit processes.
Governance & Compliance
- Ensure compute tower operations align with internal IT policies, security standards, and regulatory requirements.
- Support internal and external audits by providing documentation and evidence.
Identify process gaps and recommend improvements to strengthen governance and operational controls
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- The Service Manager is responsible for governance and operational support within the Compute Tower, focusing on vulnerability management, vendor coordination, and compliance oversight. They will produce reports and ensure that operations align with organizational policies and regulatory requirements.
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