About this role
Day to Day :
Core Platform & BAU Responsibilities (Primary)
- Manage and support the Kryon RPA platform, ensuring availability, stability, and security.
- Perform daily monitoring of RPA jobs, schedules, logs, and automation health.
- Handle BAU support activities including incident triage, troubleshooting, root cause analysis, and resolution.
- Support platform patching, upgrades, and environment maintenance in coordination with infrastructure teams.
- Maintain operational documentation such as runbooks, SOPs, and support guides.
Automation Support & Enhancement
- Troubleshoot and enhance existing RPA workflows to improve stability and performance.
- Assist in minor automation changes and workflow fixes rather than full-scale bot development.
- Work closely with business and technical teams to understand automation issues and improvement opportunities.
Testing & Test Management Responsibilities
- Support testing activities for RPA processes, including functional testing and regression testing.
- Use test management tools to execute test cases, log defects, and track resolution.
- Validate fixes and enhancements before deployment to production.
- Ensure automation solutions align with testing standards and best practices.
Continuous Improvement & Collaboration
- Identify opportunities to improve automation reliability, monitoring, and testing processes.
- Collaborate with developers, testers, and business stakeholders to ensure smooth automation operations.
- Participate in knowledge sharing and contribute to best practices for RPA and test automation.
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- The primary role involves managing and supporting the Kryon RPA platform, focusing on daily monitoring, BAU support including incident resolution, and maintaining platform health and documentation. Additionally, the engineer will troubleshoot and enhance existing RPA workflows and support testing activities for automation processes.
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