About this role
IT Support Specialist (Helpdesk)
Important Information
Location: Singapore
Job mode: Contract
Job Summary:
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will provide technical support and assistance to employees, ensuring the smooth operation of IT systems and services. The role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, and ticketing system (ServiceNow)
- Manage and resolve incident tickets in a timely and professional manner
- Perform vulnerability management and remediation activities
- Provide VIP support to senior management and other designated personnel
- Create new joiner accounts, including setting up user profiles, email, and software access
- Conduct new joiner onboarding introductions and ensure a smooth transition
- Manage leavers' offboarding, including collecting company assets (laptop, work mobile, etc.)
- Handle lost device reporting and replacement, guiding users through the process
- Provision software and licenses as required
- Manage device loan requests, including recloning of loan laptops
- Issue peripheral loan items (e.g., headsets, mice, etc.)
- Perform USB exception requests, VPN disablement requests, and cloud PC requests
Requirements:
- 3+ years of experience in IT industry (Helpdesk)
- Familiarity with ServiceNow or similar ticketing systems
- Strong technical knowledge of IT systems and services
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to learn quickly and adapt to new technologies and processes
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- The IT Support Specialist will provide technical support to employees through various channels and manage incident tickets efficiently. They will also handle onboarding and offboarding processes, ensuring a smooth transition for new and departing employees.
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