About this role
Enterprise Intelligent Process Automation Specialist
Important Information
Location: Singapore
KEY FEATURES and accountabilities
Primary Responsibilities
- Lead and drive end-to end Intelligent Process Automation initiatives by leveraging a broad range of automation and AI capabilities, from Robotics, Chatbot, Workflow to advanced AI and cognitive technologies
- Act as the key business representative, facilitate communication between technical teams and non-technical stakeholders
- Partner with business stakeholders to identify, shape, and prioritise automation opportunities that simplify work, improve ease of doing business, and deliver measurable efficiency benefits
- Build, maintain and prioritise automation pipeline, translate use cases into clear business requirements, and support solution design and delivery
- Work closely with business teams to define requirements, map as-is and to-be processes, manage expectations, and drive adoption of automation solutions
- Collaborate with technology teams to design, validate, and implement solutions that meet business needs and align with governance standard
- Coordinate testing and readiness activities, ensure smooth production transition and drive change management to enable effective adoption
- Support operational oversight for live automations, ensuring transparent user updates and effective resolution of incidents or issues
- Oversee project timelines, budgets and resource planning and allocation
- Manage project risks, dependencies, and inter-team coordination, ensuring strong governance and proactive mitigation of issues
- Provide clear, structured updates/ reports/ presentations to leadership and steering committees
- Support the overall governance and compliance for all automation initiatives
- Contribute to the bank’s vision of an intelligent bank by driving efficiency, scalability and innovation through automation
Regulatory Responsibilities &/OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
Professional and Technical
- University degree, or equivalent, in Economics, Finance, Business Administration, Computer Science, Engineering or related discipline
- Strong knowledge of private banking business processes, client lifecycle, and control environments (preferred)
- Experience in process automation, digital transformation, business analysis, or AI-enabled initiatives
- Understanding of automation and AI capabilities such as RPA, workflow orchestration, AI, OCD/IDP, and cognitive automation
- Ability to map as-is and to-be processes, document business requirements, and define user journeys
- Familiarity with project management practices, including planning, risk management, governance, and reporting
- Experience coordinating UAT, business readiness, and change management activities
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- Lead and drive end-to-end Intelligent Process Automation initiatives, collaborating with business stakeholders to identify and prioritize automation opportunities. Oversee project timelines, budgets, and resource planning while ensuring effective adoption of automation solutions.
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