About this role
Role Overview
We are seeking a Cardlink Production Support Lead with strong credit card domain knowledge to support and manage Cardlink applications. This role acts as Level 5 Production Support, leading incident management, guiding the team, and ensuring system stability.
Key Requirements
- Hands-on experience with Cardlink Version 1 & 2 within the last 10 years
- Strong understanding of end-to-end credit card issuing and acquiring processes (authorisation, embossing, GL, etc.)
- Ability to read and interpret code for troubleshooting (no heavy development required)
- 2–3 years of team management experience
- Experience working in banking / financial services production support
Roles & Responsibilities
- Act as Production Support Level 5
- Lead major incident management, root cause analysis, and resolution
- Provide on-call / after-hours support when required
- Troubleshoot incidents related to credit card business logic
- Review technical deliverables and guide team members
- Manage demand, resources, and coordination with Infrastructure & Security teams
- Work with stakeholders across business and technology teams
- Support compliance, audit, and regulatory activities
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- The Cardlink Production Support Lead will act as Level 5 Production Support, leading major incident management and ensuring system stability. They will also guide team members and manage coordination with Infrastructure & Security teams.
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