About this role
Day to Day
- L2/L3 application support for web and mobile applications in production environments
- Act as the technical point of contact for major incidents and production issues
- Perform advanced troubleshooting across application, database, and connectivity layers
- Analyze production logs and perform complex database queries using SQL
- Conduct network and firewall connectivity checks, including telnet testing, to isolate issues
- Support and troubleshoot Java and Java EE applications built using Spring Boot
- Work extensively in Unix/Linux environments and develop shell scripts for monitoring and automation
- Oversee CI/CD pipelines and deployment activities using Bamboo, Bitbucket, and Tanzu
- Mentor and guide junior application support engineers and review their work
- Coordinate with development teams on bug fixes, releases, and production deployments
- Support mobile applications (Android, iOS) and hybrid frameworks such as Cordova
- Drive incident management, root cause analysis (RCA), and post-incident reviews
- Ensure proper documentation, knowledge base updates, and process adherence using JIRA and Confluence
- Proactively identify recurring issues and recommend long-term improvements
Mandatory Technical Skills
Java Backend Development (3–6 yrs): Experience with Java, Java EE, and Spring Boot, including REST API integration, exception handling, and production issue debugging.
Database & SQL (3–6 yrs): Hands-on SQL query writing, joins, data validation, and support for production database issues.
Unix/Linux & Scripting (2–5 yrs): Experience working in Unix environments for file handling, process checks, log analysis, and basic shell scripting.
Web Technologies (2–4 yrs): Exposure to JavaScript and Vue 3; ability to troubleshoot UI behavior and API integrations.
Mobile Application Support (1–3 yrs): Understanding of Android, iOS, and hybrid app support (Cordova preferred).
DevOps & CI/CD Tools (1–3 yrs): Familiarity with Bamboo, Bitbucket, and Tanzu with exposure to build pipelines, deployments, and environment-related issues.
Production Support & Troubleshooting (3–6 yrs): Experience in log analysis, first-level troubleshooting, incident handling, and structured escalation.
Networking Fundamentals (1–3 yrs): Ability to perform connectivity testing (e.g., Telnet), firewall checks, and isolation of network vs. application issues.
Collaboration & Tracking Tools (2–5 yrs): Working knowledge of Jira and Confluence for incident management, documentation, and communication.
Other facts
About Encora
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
What you'll do
- The Application Support Lead will provide L2/L3 support for web and mobile applications, acting as the technical point of contact for major incidents. They will also mentor junior engineers and coordinate with development teams on bug fixes and production deployments.
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