Clera - Your AI talent agent
LoginStart
Start
EG
Enchantment Group Management Company LLC

Assistant Guest Services Manager

full-time•Irvington

Summary

Location

Irvington

Type

full-time

Experience

2-5 years

Company links

WebsiteLinkedInLinkedIn

About this role

The Company and The Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests. 

 

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar.

As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

 

 

Job Summary

The Assistant Guest Services Manager supports the oversight and management of the Front Desk, Bell Staff and Concierge. They will ensure the highest level of guest service, maximizing efficiency, effectiveness, and professionalism amongst all team members.

 

Essential Functions and Responsibilities

Provide a list of responsibilities and duties of this job:

  • Regular and Reliable Attendance is an essential function of this role.
  • Supervise and support the Front Desk Agents, Bell Staff and Concierge (Guest Services Staff) to ensure compliance with resort policies and procedures.
  • Ensure consistency with proper check-in, check-out, guest request, pre-arrival, arrival, and departure procedures.
  • Assist training for Guest Services Staff in accordance with the Tides Inn standards
  • Supervise Guest Services Staff to include coaching and counseling, and corrective action as necessary
  • Support interviewing and hiring of new staff as needed for the department
  • Conduct performance reviews for hourly team members on a regular basis
  • Facilitate ongoing service standards training to ensure consistent and high-quality guest experience
  • Review, and update as needed, daily checklists to ensure proper documentation, follow through of billing procedures, and resort policies
  • Reviews daily emergency reports, logbooks, trace reports, credit card authorizations, etc.
  • Review room rate reports and any special requests are noted, and upgrades are completed, with welcome letters and itineraries attached
  • Maintain cleanliness of Guest Service spaces, both guest-facing and back-of-house
  • Monitor and ensure cash handling and credit procedures are followed consistently by Guest Services team members
  • Deal effectively with all departments of the hotel, maintaining regular communication with department managers
  • Resolve guest issues quickly, efficiently, courteously, and according to the Tides Inn standards
  • Support staff to ensure guest needs and requests are executed in a timely fashion and in accordance with the Tides Inn standards
  • Exemplifies the Tides Inn Mission and Values
  • Conduct regular department meetings to review events, policies, and procedures, and maintain high morale
  • Inform staff of updates to policies or standards as required
  • Function as an ambassador of the Tides Inn while on property and in the community
  • Other duties as assigned

 

 

 

Core Competencies

People Leader Role: Decision Quality, Managerial Effectiveness, Developing Direct Reports, Interpersonal Skills, Managing Ambiguity, Business Acumen, Strategic Agility.

 

Qualifications

Provide a list of the qualifications that are necessary for someone to fill this position:

  • 1-3 years supervisory experience in hotel/resort setting
  • Familiarity with Forbes Standards
  • Degree in Hospitality management or related, preferred
  • Strong computer skills
  • Strong organizational skills
  • Effective communication skills, both verbal and written
  • Exceptional Customer Service Skills
  • Able to prioritize and perform multiple tasks
  • Ability to work flexible hours including evenings, weekends, and holidays.
  • Experience in the learning and development of team members

 

Physical Requirements

  • Work Environment: Work is primarily performed in an indoor, hotel – public space- environment; navigation of property, indoor and outdoor in varying weather conditions.  
  • Equipment Used: Computer, Phone, Intercom,
  • Sitting         20%
  • Standing         70%
  • Walking /Bending          10%
  • Lifting – up to 25 pounds
  • Vision – Computer, Navigation of Property, Safety,
  • Hearing – Phone, Interaction with Guests, Safety
  • Travel Expectations – Minimal travel is required for this Role.
  • Driving Requirements: Golf Cart, Guest Vehicles, Transportation of others, (Motor Vehicle Record Monitoring may be required).
  • Other

What you'll do

  • The Assistant Guest Services Manager oversees the Front Desk, Bell Staff, and Concierge to ensure high levels of guest service and compliance with resort policies. They are responsible for training staff, conducting performance reviews, and resolving guest issues efficiently.

About Enchantment Group Management Company LLC

Surrounded by the awe-inspiring red rocks of Sedona's Boynton Canyon, Enchantment combines luxury and connection to nature. Discover outdoor adventures, poolside relaxation, access to the world-class Mii amo spa, and award-winning culinary offerings.

Ready to join Enchantment Group Management Company LLC?

Take the next step in your career journey

Frequently Asked Questions

What does a Assistant Guest Services Manager do at Enchantment Group Management Company LLC?

Toggle
As a Assistant Guest Services Manager at Enchantment Group Management Company LLC, you will: the Assistant Guest Services Manager oversees the Front Desk, Bell Staff, and Concierge to ensure high levels of guest service and compliance with resort policies. They are responsible for training staff, conducting performance reviews, and resolving guest issues efficiently..

Is the Assistant Guest Services Manager position at Enchantment Group Management Company LLC remote?

Toggle
The Assistant Guest Services Manager position at Enchantment Group Management Company LLC is based in Irvington, Virginia, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Assistant Guest Services Manager position at Enchantment Group Management Company LLC?

Toggle
You can apply for the Assistant Guest Services Manager position at Enchantment Group Management Company LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.
Clera - Your AI talent agent
© 2026 Clera Labs, Inc.TermsPrivacyHelp

Join Clera's Talent Pool

Get matched with similar opportunities at top startups

This role is hosted on Enchantment Group Management Company LLC's careers site.
Join our talent pool first to get notified about similar roles that match your profile.