ES
AI-Driven IT Service & SLA Manager (m/f/n)
full-time•Esch-sur-Alzette
About this role
Department: Energy Business IT | Location: Esch-sur-Alzette | Contract: Permanent |
Job Requisition N°19639
Your tasks
- You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
- You provide recommendations for data insights and optimal tool selection
- You coordinate with stakeholders to deliver successful outcomes on internal and external projects
- You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
- You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
- You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
- You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
- You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization
Your profile
- You hold a university degree in IT, Computer Science or equivalent
- You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
- You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
- You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
- You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
- You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
- You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
- You are a team player with excellent interpersonal and communication skills
- You show a high level of engagement and initiative
- Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage.
What we offer
“Together we build the future of Luxembourg’s energy transition”
- The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
- A multicultural and international working environment that encourages diversity and inclusion
- A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
- A significant stability of employment and the possibility to evolve within the Group
- Continuous learning and development career path adapted to the needs of each employee
- Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.
What you'll do
- The role involves designing and developing data solutions, coordinating with stakeholders, and ensuring SLA adherence while optimizing IT support processes. Additionally, the manager will enhance AI Assistant workflows and drive continuous service improvements.
About ENCEVO S.A.
Enovos is Luxembourg’s leading energy supplier and producer of renewable energy providing today electricity and natural gas to a wide range of customers, including industrial companies, SMEs, and private households. Enovos is also active on the markets in the Greater Region including Germany, France, Belgium and the Netherlands.
As a positive energy leader, Enovos contributes in a fully committed and responsible way to the sustainable energy transition by establishing innovative projects in collaboration with key partners to produce energy from renewable sources, and by enabling customers to proactively harness the opportunities of the transition through better managing their consumption and producing their own energy.
With its long-established team of experts and a strong network of professionals, Enovos stays abreast of the latest developments, including digitalisation & AI, smart applications, decentralised power production and mobility solutions.
Ready to join ENCEVO S.A.?
Take the next step in your career journey
Frequently Asked Questions
What does a AI-Driven IT Service & SLA Manager (m/f/n) do at ENCEVO S.A.?
As a AI-Driven IT Service & SLA Manager (m/f/n) at ENCEVO S.A., you will: the role involves designing and developing data solutions, coordinating with stakeholders, and ensuring SLA adherence while optimizing IT support processes. Additionally, the manager will enhance AI Assistant workflows and drive continuous service improvements..
Is the AI-Driven IT Service & SLA Manager (m/f/n) position at ENCEVO S.A. remote?
The AI-Driven IT Service & SLA Manager (m/f/n) position at ENCEVO S.A. is based in Esch-sur-Alzette, Luxembourg. Contact the company through Clera for specific work arrangement details.
How do I apply for the AI-Driven IT Service & SLA Manager (m/f/n) position at ENCEVO S.A.?
You can apply for the AI-Driven IT Service & SLA Manager (m/f/n) position at ENCEVO S.A.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.