Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

The Senior Business Systems Analyst will evaluate business processes and systems to identify and implement solutions that improve efficiency and effectiveness. This role partners closely with stakeholders to gather complex requirements, analyze information, and produce clear documentation and system specifications. You will also help ensure technology solutions align with organizational goals by serving as a key connector between business users and IT teams.

What you will do:

• Lead collaboration with cross-functional teams in an Agile environment to gather and document requirements for software development projects.
• Translate business needs into clear, concise user stories aligned to project goals.
• Facilitate communication between business stakeholders and development teams to ensure shared understanding of requirements.
• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains.
• Review story requirements with cross-functional partners and validate system functionality.
• Support implementations by troubleshooting issues, completing impact analysis, and recommending solutions.
• Develop and report business and performance metrics to stakeholders and leadership.
• Review system enhancements with project stakeholders.
• Create flow diagrams and documentation outlining workflows and technical solutions, while continuously learning and adapting to modern technologies and Agile best practices.

What you will bring

• BA or BS degree from an accredited university or college or equivalent experience.
• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background.
• Experience collecting, documenting, and managing system requirements from stakeholders.
• Strong problem-solving skills to identify business needs, evaluate options, and drive practical solutions that support successful project delivery.
• Clear, effective communicator who can translate technical information for all levels and align stakeholders on requirements and outcomes.
• Strong documentation skills to produce comprehensive reports, manuals, workflows, and specifications that enable consistent execution.
• Strong documentation skills to create comprehensive reports, manuals, workflows, and specifications, using tools such as Confluence, Jira, and SharePoint to manage and maintain requirements and project artifacts.
• Deep understanding of highly complex, multi-platform applications and systems.
• Collaborate in an Agile delivery environment with cross-functional teams to refine requirements, support prioritization, and enable iterative delivery from intake through release.
• Flexibility and adaptability to changes in project scope, requirements, or technological advancements.

What will set you apart:

• Bachelor’s degree in a STEM or technology field
• Financial industry experience (preferred).
• Production support and troubleshooting experience (preferred).
• Experience working as a QA or Developer (preferred).

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.

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