About this role
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The purpose of this job is to provide technical operations in batch cycle processing, monitoring, error remediation, and production release deployment.
What you will do:
- 2+ years of experience to execute batch cycles for daily, weekly, monthly and ad-hoc processing of Empower's Plan Accounting system.
- Monitor batch jobs for receipt of dependencies, accurate and timely executions, and surfacing any errors within the translation system process or it's upstream and downstream.
- Troubleshoot failures and follow escalation and alerting paths for resolution.
- Work with other team members to remediate errors and rerun cycles as needed.
- Participate in system reviews for process and efficiency improvements.
- Assist in periodic production releases to deploy new features, enhancements, and fixes.
What you will bring:
- 2+ years of experience working as production Support Engineer with experience in batch cycles for daily, weekly, monthly
- 1+ Experience on AWS platforms preferably with exposure to S3, lambda, step functions, and Athena or Redshift
- Knowledge of ETL job execution methods, with some capability of SQL or other query execution
- Understanding of data flow designs and models
- Proficiency in Python, ETL methodologies, SQL and Big Data solutions is a plus.
- Excellent written and verbal communication skills
- Exposure to Data Warehouse principles
- Collaborates with colleagues regarding batch cycle best practices and/or data application issues.
- Advises and works on options to mitigate and/or alleviate core data application issues, including opportunities for additional process automation.
- Operates independently according to established routine for cycle executions, with some latitude for actions or decisions.
- Completes other duties as assigned
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Other facts
About Empower
At Empower, we’ve always been guided by strong values with a focus on helping people achieve the financial freedom they deserve.
It’s been an incredible journey so far, but our story is just getting started.
From the very beginning, we’ve prided ourselves on putting our customers first in everything we do — which will never change. The genesis of Empower dates back to 1891, when our parent company was founded as an insurance firm on the Canadian prairie. After more than a century of expansion and a profound evolution of service offerings, the modern iteration of Empower was launched in 2014. Our past is a big part of who we are as a business, but we continue to invest heavily in our current principles and future endeavors.
Today, as the second-largest recordkeeper¹ in the U.S. and a comprehensive wealth management leader, we proudly serve more than 19 million individuals and over 88,000 different organizations.²
With a constant commitment to growth, innovation and technology, we are fully dedicated to transforming the lives of all Americans. Our personalized tools and solutions are aimed at helping everyone improve their financial confidence so they can pursue their passions and reach their unique goals.
That’s our promise.
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Disclosures: https://www.empower.com/social-media/
¹Pension & Investments DC Recordkeeper Survey (2024). Ranking measured by total number of participants as of December 2023.
²As of March 31, 2025.
What you'll do
- The Analyst Technical Operations will execute batch cycles for Empower's Plan Accounting system and monitor batch jobs for accurate and timely executions. They will troubleshoot failures, participate in system reviews, and assist in production releases.
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