JOB DETAILS:

JOB SUMMARY:
The Business Analyst will function as the reporting and analytical expert across multiple assigned operational teams and business  areas at Empire. This role will be directly responsible for providing data, data visualization, reports, presentations, statistical 
analysis, and recommendations to support decisions and to achieve client expectations. The Business Analyst will have an in-depth understanding of Caterpillar and Empire’s business data systems, and a basic understanding of business knowledge and process. 
This position will utilize data extraction resources, advanced query skills, transform data to a usable format, and lead development of dashboards and toolsets which create actionable insights for the business areas. 

ESSENTIAL FUNCTIONS:
1. Research, extract, verify, analyze, and produce data relating to Empire’s assigned operational team and external 
clients. 
2. Develop and maintain operations databases, dashboard, reports, and metrics for assigned operational team, which 
can include validating data accuracy and integrity, identifying, and researching problematic areas and advising
department leaders on necessary changes and updates.
3. Develop and maintain analysis tools and dashboards for use by the operational team that combines the use of data 
and statistical analysis with advanced modeling and visualization.
4. Develop and maintain complex models for predictive analysis of business needs using various data bases. 
5. Develop metrics to measure effectiveness and efficiency of business decisions to ensure expected results are 
achieved.
6. Provide support in development of other analysis as directed by leadership.
7. Act as a liaison between the assigned operational team and Information Systems.
8. Provide support for advanced Ad-hoc data requests from various departments.
9. Present findings and recommendations to stakeholders.
10. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
11. Comply with all company policies, procedures, and standards. Work safely at all times and adhere to all applicable 
safety policies. 

ADDITIONAL RESPONSIBILITIES: 
1. Achieve a high level of client satisfaction.
2. Provide technical support as needed to assigned personnel and support resources. 
3. Train users and ensure data entry and processes are operationally consistent for reliable data retrieval.
4. Document and communicate issues that may impact client satisfaction and raise awareness of market conditions.
5. Perform other related duties as may be required.
6. Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES: 
1. Proficient in SQL, Data Visualization (Power BI, Tableau, etc.) and statistical analysis.
2. Must be detail oriented and skilled in constructing and analyzing complex data, models and forecasting from multiple 
data sources.
3. Must be able to document the process and procedures on the analysis and tools used for other owners and users.
4. Must have general business acumen that provides the ability to analyze and solve complex business issues.
5. Must have or be able to gain an understanding of Empire’s various business systems and how to extract data and 
information.
6. Must have excellent verbal and written communication skills and the ability to multi-task effectively with minimal 
supervision.
7. Must be a self-motivated, self-starter, work well in groups and demonstrate excellent client service.
8. Must have knowledge and experience in process improvement methodologies and/or project management.
9. Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE: 
1. Required Bachelor’s degree in Business Data Analytics, Engineering, Economics, Mathematics, or equivalent 
experience.
2. Minimum of five years’ experience in data analysis, data mining and model building.
3. Advanced user of MS Office Suite.
4. Experience with implementing artificial intelligence and machine learning is a plus.
5. Experience in Caterpillar and/or Dealer Parts Operations is a plus.
6. Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential functions.
1. While performing the duties of this job, the employee is regularly required to sit and use hands.
2. The employee frequently is required to talk and hear.
3. The employee is occasionally required to stand, walk, reach, and bend.
4. The employee must occasionally lift and/or move up to 10 lbs.
5. The vision requirements of this position are ability to adjust focus and close vision.

WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential functions.
1. While performing the duties of this job, the employee is regularly exposed to indoor conditions.
2. The employee is occasionally exposed to wet, heat, cold and outdoor conditions. 
3. The noise level in the work environment is quiet.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this 
classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company