JOB DETAILS:

JOB SUMMARY:

Manage the Rental Operations for the assigned locations.  Directly supervise Rental coordinators or other assigned personnel. Provide leadership and vision for the department in alignment with the department and corporate mission and objectives. Ensure that proper standards of service are provided to EMPIRE customers, Branch Rental operations, and the Sales Department.  Ensure accurate inventory tracking processes for the Rental Operations. Assume special project responsibility as assigned.

ESSENTIAL FUNCTIONS: 

• Ensure that revenue goals are met or exceeded for the Rental Department.
• Ensure that proper support is provided to Branch Stores (personnel, technology, processes).
• Ensure that monthly inventory is conducted in each store to maintain accurate inventory records and decrease lost inventory write offs.
• Analyze monthly Cognos financial statements to review department expenses and recovery.
• Manage Rental Coordinators and assigned personnel.  Hires, trains, develops, supervises, and motivates employees to meet the requirements set forth by the Rental Manager. Conducts timely performance appraisals on all direct reports.
• Ensure that customer service standards are delivered to internal and external customers.
• Maintain a training program for all new hire employees.
• Maintain allied equipment inventory levels to meet goals. Develops and maintains a sales list for allied machines.
• Continually look for technology, systems, and processes to improve efficiency.
• Ensure that customer invoice disputes are resolved promptly, and that they are not elevated to the director level.
• Work with allied vendors to ensure product quality and pricing discounts are received by EMPIRE.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES: 

• Maintain outstanding customer relations.   Set a proper example of good customer relations, inter-company cooperation and neat personal appearance.
• Participate in Rental Department Strategic planning sessions to prepare for future operations and growth.
• Reduce Control Rental Freight expense.
• Increase tire wear recovery through invoicing accuracy and communicating with tire vendor.
• Aid in maintaining system accuracy for rental agreements, rental invoicing, and inventory control.
• Ensure that the proper equipment and support is available to best utilize the systems.
• Manage Cash Sale Write-offs on Cash Sales for the rental operations.
• Audit for rental invoicing accuracy and timeliness.
• Maintain and report Rental Revenue, Book Value information, and Rental Quality graphs monthly to rental and sales department.
• Update the fallow Excel spreadsheet with the notes for rental inventory.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES: 

• Must have interpersonal skills sufficient to work cooperatively with people, and to effectively motivate and appraise employee performance.
• Must have in-depth knowledge of products EMPIRE sells and services, and be able to complete Rental agreements, Credit Memos, and all other Rental Department related documents.
• Must have planning skills sufficient to forecast department requirements and effectively produce department objectives.
• Working knowledge of all Rental Department procedures and policies including inventory control knowledge.
• Must be knowledgeable about heavy equipment industry, customers, characteristics, and the requirements of meeting their needs.
• Must be able to maintain and develop reporting systems to provide management with information.
• Must have organization skills sufficient to complete work assignments on schedule.
• Must have mathematical skills sufficient to perform common calculations quickly and accurately.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• College degree preferred but not required.
• Minimum 5 years experience with Empire Rental.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to stand; walk; sit; use hands.
• The employee is occasionally required to reach with hands and arms outward and above shoulder; climb or balance; crawl, bend, stoop, or kneel and to lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to indoor controlled environment.
• The employee is occasionally exposed to moving mechanical parts; outside weather conditions; wet and/or humid conditions; extreme cold and extreme heat.
• The noise level in the work environment is usually moderate.