JOB DETAILS:

JOB SUMMARY:

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner.

ESSENTIAL FUNCTIONS: 

• Acknowledge customers.  Set an example of good customer relations and intra-company cooperation.
• Write Parts Sales Orders (PSO).
• Know products sold and manufacturers represented.
• Receive mail-in purchase orders and confirming purchase orders.  Make oral and written quotations to the customer.
• Use the customer account list when processing open account parts orders.
• Accept credit returns from customers.
• Accept after-hours parts calls.  Build hoses for customers as needed.
• Works safely at all times.  Adheres to all applicable safety policies.  Complies with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES: 

• Assist Parts and Service Sales Representative with all parts related questions or problems.  Provide sales leads as they occur.
• Assist in all departmental duties.  Maintain a working knowledge of Parts Department functions.  This includes:  Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
• Process cash sales.
• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
• Ability to develop knowledge and use of Caterpillar and/or Allied reference sources.
• Sales techniques sufficient for recommending additional parts needed.
• Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
• Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
• Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
• Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job
• Mathematical skills sufficient for calculating discounts, taxes, and parts quotes.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE: 

• Proof of high school diploma or General Education Degree (GED).
• Prior experience in Parts, materials or similar industry preferred.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
• Specific vision abilities required by this job include close vision.
• This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.