IT Operations Administrator
full-time•Bangalore East
About this role
Overview
Responsibilities
Qualifications
Emmes Group: Building a better future for us all.
Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Primary Purpose
The IT Operations Administrator will manage and maintain the organization’s IT systems, infrastructure, and user services to ensure smooth and reliable operations. This role involves providing technical support to users, administering enterprise applications, assisting in IT projects, and collaborating with senior IT staff to implement and optimize IT processes. This position requires a strong understanding of system administration, networking, cloud services, and IT operations best practices.
Responsibilities
- Perform user onboarding and offboarding, including account creation, access provisioning, laptop setup, and IT orientation.
- Configure and maintain user devices, including laptops, desktops, mobiles, and tablets.
- Manage application access and provide support on mobile devices (Android, iPhone, iPad).
- Support procurement, inventory management, and lifecycle tracking of IT assets (hardware and software).
- Manage and maintain office IT infrastructure, including server rooms, conference rooms, and networking equipment.
- Provide IT support for hardware, software, and network issues via face-to-face, email, ticketing systems, and remote access.
- Track and manage IT incidents, ensuring timely resolution and proper documentation.
- Deliver IT training sessions and support user awareness programs.
- Maintain IT documentation, knowledge base articles, and reports.
- Administer enterprise applications, Microsoft 365, Active Directory, Intune, and other IT infrastructure components.
- Monitor and troubleshoot system, network, and application performance issues to ensure smooth IT operations.
- Support software deployment, patch management, and mobile device management (MDM).
- Support automation and scripting tasks (e.g., PowerShell, Bash) under guidance.
- Assist in IT projects, upgrades, and deployment of new systems or applications.
- Assist in testing, troubleshooting, and implementing new applications.
- Evaluate and recommend new technologies or tools to improve IT operations efficiency.
- Coordinate with vendors and service providers for IT equipment, software, and network services.
- Support vendor management, including coordinating services, SLAs, and issue resolution.
- Ensure IT policies, procedures, and compliance standards are followed.
- Assist in IT audits and ensure compliance with organizational policies and regulatory requirements.
- Provide regular updates to senior IT staff, product management, and the IT Manager regarding operations, incidents, and ongoing projects.
- Collaborate with cross-functional teams to support IT initiatives and continuous improvement.
Qualifications
- B.E / B. Tech in Computer Science, Electronics & Communication, or Information Technology or equivalent.
- 3+ years of relavant expereince.
- Strong knowledge of operating systems (Windows, Linux, Mac) and networking fundamentals.
- Experience in managing enterprise applications, cloud services, and IT infrastructure.
- Understanding of Active Directory, Microsoft 365, Intune, and endpoint management.
- Experience in managing application access and providing support on mobile devices (Android, iPhone, iPad).
- Knowledge of IT security principles, patch management, and compliance standards.
- Experience in IT asset management, software deployment, and mobile device management (MDM).
- Experience in monitoring, troubleshooting, and maintaining system, network, and application performance.
- Ability to provide IT support via multiple channels (face-to-face, email, ticketing systems, remote).
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to assist in creating and maintaining IT incident reports.
- Ability to document processes, create knowledge articles, and maintain IT reports.
- Strong verbal and written communication skills.
- Excellent collaboration and teamwork skills across global teams.
- Willingness and ability to work in rotation shifts, including night shifts, if required.
- Eagerness to learn, adapt, and contribute to continuous improvement of IT operations.
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
What you'll do
- The IT Operations Administrator will manage and maintain the organization’s IT systems and infrastructure, ensuring smooth operations. This includes providing technical support, administering applications, and collaborating on IT projects.
About Emmes Global
For over 40 years, our team of 1,000+ experienced professionals have provided the full range of Contract Research Organization expertise necessary to conduct clinical research with a firm scientific basis that is fully compliant with national and international regulatory guidelines. With offices throughout the US, Europe, Canada, and India, Emmes supports the advancement of global public health and biopharmaceutical innovation through disciplined science, rigorous research, fact-based decision-making, and operational excellence.
Emmes possesses knowledge across a broad range of therapeutic areas, with specializations in Vaccines and Infectious Diseases, Ophthalmology, Immunology and Neuroscience. From comprehensive support of pandemic research to groundbreaking work in cell and gene therapy across the globe, Emmes has collaborated on clinical research across a wide array of disease states in over 75 nations.
As a strategic collaborator with applied talent in over 2,000 clinical trials and contributions to over 2,500 publications that advance the understanding of medicine and public health, Emmes is committed to expanding the services offered to best meet the changing needs of clients and studies. Ongoing investments in global clinical research capabilities, innovative data management platforms, biostatistics/bioinformatics expertise, and people have enabled Emmes to provide a multi-faceted approach to help you meet your research objectives.
Emmes is a diverse, inclusive, innovative CRO that values integrity, agility, passion for excellence, collaborative partnerships, and intellectual curiosity.
Ready to join Emmes Global?
Take the next step in your career journey
Frequently Asked Questions
What does a IT Operations Administrator do at Emmes Global?
As a IT Operations Administrator at Emmes Global, you will: the IT Operations Administrator will manage and maintain the organization’s IT systems and infrastructure, ensuring smooth operations. This includes providing technical support, administering applications, and collaborating on IT projects..
Is the IT Operations Administrator position at Emmes Global remote?
The IT Operations Administrator position at Emmes Global is based in Bangalore East, Karnataka, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Operations Administrator position at Emmes Global?
You can apply for the IT Operations Administrator position at Emmes Globaldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.