About this role
About Us
HIGHLIGHTS
Location: Fully remote, working equipment provided
Shift: Mid shift | 2p-2a
Required Experience: ER experience and/or healthcare transfer center experience. Paramedic, EMT, or LVN license also required.
Perks: Quarterly bonus, Medical/Dental/Vision Benefits, 401K matching up to 4%, PTO plan, tuition reimbursement, and more!
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.
Essential Job Functions
- Responsible for coordinating hospital admissions and transfers
- Facilitates conference calls between providers to coordinate continuity of care
- Identify, resolve, and escalate issues, process deviations, and service failures to leadership
- Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
- Adhere to all company and departmental values, policies, processes, and procedures
- Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
- Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
- Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
- Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
- Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
- Adapt to change with a willing and innovative spirit
- Meets all individual and departmental goals and quality standards as assigned
- Safeguard sensitive and confidential company information including patient PHI in remote work environment
- Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
- Perform other duties as assigned
Basic Qualifications
- 2 years hospital related or Emergency Room experience, required
- LVN or EMT, required
- Healthcare transfer center experience, preferred
- Superior interpersonal skills
- Maintain a high degree of professionalism
- Ability to manage multiple tasks simultaneously
- Assume personal responsibility for actions
- Possess a strong technical aptitude
- Demonstrate a friendly and service-oriented demeanor
- Strong attention to detail, organizational skills and follow-through discipline required
- Position requires fluency in English, written and oral communication
Other facts
About Emerus
Small Footprint. Big Impact. Emerus is the nation’s first and largest operator of neighborhood hospitals, partnering with leading health systems to deliver excellence, empathy and innovation in healthcare.
Our unique model combines a small-format hospital with a variety of outpatient and ancillary services available- all in one licensed facility. These include emergency care, imaging, specialty care and more, offering patient offering patients comprehensive, coordinated care right in their communities.
Headquartered near Houston, Texas, Emerus is committed to putting patients first. Our high standards have earned national recognition, including the Press Ganey Guardian of Excellence and Pinnacle of Excellence Awards. We’ve proudly served neighborhoods for over 18 years and employ 2,000+ professionals across 20+ specialties.
We meet or exceed standards set by the National Integrated Accreditation for Healthcare Organizations (NIAHO), ensuring exceptional, patient-centered care.
Emerus proudly partners with trusted health systems across the U.S., including:
• Allegheny Health Network (PA)
• Ascension (WI)
• Baptist Health System (TX)
• Baylor Scott & White Health (TX)
• ChristianaCare (PA)
• Dignity Health – St. Rose Dominican (NV)
• The Hospitals of Providence (TX)
• INTEGRIS Health (OK)
• Mon Health (WV)
• MultiCare Health System (WA)
• WellSpan Health (PA)
Emerus is more than a healthcare company—we’re a people company. We don't just build hospitals; we build amazing teams. Our collaborative culture provides you with a place to take your career to the next level, providing you with the resources to make that happen. We seamlessly integrate into the fabric of our partner health systems, becoming an extension of our partners' brand and culture.
What you'll do
- The Patient Placement Coordinator is responsible for coordinating hospital admissions and transfers, facilitating communication between providers, and ensuring continuity of care. They also maintain compliance with regulatory standards and document all related activities accurately.
Ready to join Emerus?
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