About this role
In support of these efforts, you will work closely with the following NI personnel: Services managers and Sales Branches throughout Asia NI Global Services Hardware Services team NI Manufacturing in Hungary, China, and Malaysia Logistics and calibration providers in the region
Core Job Responsibilities:
Advanced Customer Support for Service Agreements
Perform Preventive and Corrective Maintenance on site at customer facility
Tracking and driving large system customer escalations to resolution
Report out to customers and internal management on issues and resolutions
Provide first-responder technical support for Service Agreement customers
Provide feedback to development team regarding system enhancements
Customer Management
Proactive contact with customer line management and engineering to arrange work, identify issues, and support production
Providing start-up assistance to ensure key customers successful application development
Teaching custom training covering topics that are relevant to a customer's application
Provide these services on-site (70+% Travel)
- Flexibility and comfort with uncertainty as is normal in an emerging business area
- Interpersonal skills that enable successful cross-functional and customer interaction
- Possess strong work ethic and drive to succeed
- Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
- Adheres to high standards of professional conduct
- Works effectively with customers
- Organization - coordinates activities with others to achieve results and to influence without control
Work Experience
1-3 years of experience as a systems integrator, applications engineer, or test engineer
Preferred candidates will have experience in NI product support and/or application; thorough understanding of support standards and practices in Test and Measurement industry; deep familiarity with NI products; and project management experience.
Experience at contract manufacturers and Semiconductor industry is a plus
Knowledge, Expertise, and Skills
Required -Undergraduate or graduate engineering degree, EE, CompE, or CS preferred
Either broad technical knowledge of NI product line and platforms, or broad technical knowledge of automated test (ATE) and/or distributed I/O applications
Ability to effectively troubleshoot, identify, and solve application-specific system level problems
Ability to integrate individual pieces together into a functioning system
Understanding of technical practices in Test and Measurement instrumentation application
Demonstrated success in customer support and/or field engineering
Ability to communicate both orally and in writing in various circumstances, both in English and Chinese
Personal fit with culture of NI and the Filed Services Team
- Understanding of NI technology
- Experience in project management
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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Other facts
About Emerson
Emerson (NYSE: EMR) is a global automation leader delivering solutions for the most demanding technology challenges. Headquartered in St. Louis, Missouri, Emerson is engineering the autonomous future, enabling customers to optimize operations and accelerate innovation. For more information, visit Emerson.com.
What you'll do
- The core responsibilities involve providing advanced customer support for service agreements, including performing on-site preventive and corrective maintenance, tracking large system escalations to resolution, and reporting issue status to customers and management. This role also requires proactive customer engagement, providing start-up assistance, teaching custom training, and offering first-responder technical support.
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