Customer Product Partner

<div class="textLayer">Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.</div> <div class="textLayer"><br>Since public launch, Emergent has reached <strong>$50M ARR in 7 months</strong>. <strong>5M+ users across 190+ countries</strong> have built <strong>6M+ applications</strong> on Emergent. We’ve raised <strong>$100M</strong>, backed by <strong>Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator</strong>.</div> <div class="textLayer"><br>We’re solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT &amp; IIM alumni, and leaders from Google, Amazon, and Dropbox.</div> <div class="textLayer"><br><strong>We’re hiring builders who want ownership, speed, and impact at global scale.</strong></div> <p><strong>What you will do&nbsp;</strong></p> <ol> <li>Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.</li> <li>Serve as a Subject Matter Expert (SME) for Emergent’s platform, providing best practice advice and guidance on Emergent’s products and services.</li> <li>Work with AI Platform Engineering Specialists to offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement.</li> <li>Drive enablement: Encourage customer enablement of key features and timelines while consulting with them on best practices to seamlessly build on Emergent.</li> <li>Become a product expert: Be the go-to resource for both customers and coworkers on Emergent’s products by your 30th day.&nbsp;</li> <li>Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Emergent’s platform.</li> </ol> <p><strong>What you bring to the table</strong></p> <ol> <li>3+ years of SaaS experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, account management</li> <li>Passion for helping customers succeed in vibe coding and building their dream apps</li> <li>Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands</li> <li>Master project/task manager - never drop the ball.</li> <li>Ability to explain complex scenarios in simple, clear written or verbal communications.</li> <li>Strong attention to detail and ability to solve complex, interdependent problems</li> <li>An eagerness to work cross-functionally, collaborating closely with technical account managers, product and engineering teams to ensure customer needs are met and exceeded.</li> <li>Strong problem-solving skills and a track record of resolving customer issues quickly and professionally.</li> <li>Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment.</li> <li>A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed.</li> </ol> <p><strong>Let’s build the future of software together</strong></p>