Mental Health Shift Supervisor

POSITION SUMMARY: The Mental Health Shift Supervisor is responsible for the direct supervision, and training of all assigned staff within the residential unit.

DUTIES AND RESPONSIBILITIES:

• Ensure the provision of treatment services to each resident according to their current goal plan
• Provide clinical support in assisting clients in ensuring community integration occurs, as scheduled, according to the treatment plan
• Ensure staff working their assigned shift and complete required training, in cooperation with the Unit Director, based on house-specific operational and clinical issues, including but not limited to safety rounds and documentation of resident progress
• Ensure all required documentation for resident record, including but not limited to progress notes and behavioral notes, are completed for their assigned shift and that safety codes are followed and enforced to ensure quality of care
• Cooperate within an interdisciplinary team approach by implementing the goal plan (e.g., group activities, community outings) to ensure quality programming
• Develop and nurture relationships with resident families, outside social services agencies, and funding sources by direct communication to ensure adequate resident support
• Participate in on-call rotation, as needed, to ensure quality of care for residents
• Perform cardiopulmonary resuscitation (CPR), first aid, safe crisis intervention, and medication administration using agency-trained protocols
• Report any violations or allegations of resident abuse and neglect immediately, following Elwyn's policy and state regulations
• Provide supervision of assigned staff in the areas including but not limited to, recruitment, selection, leadership, coaching, training, timekeeping, performance management, promotion, discipline, and termination
• Provide a supportive environment for all team members and clients by:
  • Mentoring and orienting new direct support professionals
  • Completing daily safety checks (e.g., COVID checks, safety rounds)
  • Holding shift safety meetings and shift huddles, leading as appropriate
  • Completing monthly building inspections
  • Attending mandatory monthly leadership and all staff meetings
  • Ensuring census is set every shift
  • Scheduling staff for their respective shifts on the program staff schedules at least two (2) weeks in advance
  • Completing monthly fire drills
  • Performing records audit to ensure progress notes and appropriate documentation are completed per regulatory requirements
  • Maintaining appropriate inventory supplies and levels in cooperation with the Administrative Assistant
  • Ensuring the shift report is completed by staff, and by reviewing and checking for any omissions or errors
  • Completing supervisor report
  • Maintaining vehicle inspection, maintenance, and logs; monthly audits to be completed in cooperation with the Operations Manager or Unit Director
• Perform other duties as assigned

IMMEDIATE SUPERVISOR: Operations Manager or Unit Director

DIRECT REPORTS: Mental Health Program Specialists; Forensic Specialists

CONTACTS: Residents, Elwyn staff, funding sources, Department of Human Services (DHS), Social Security, other social services agencies, Base Service Units, families, county representatives and advocacy groups.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• High school diploma or graduate equivalency diploma (GED)
• Three (3) years' work experience in programs supporting people in behavioral health direct care and developing behavioral support plans
• Previous supervisory experience preferred
• Knowledge and experience in clinical assessment, diagnosis, and evaluation of mental health consumers using the current Diagnostic and Statistical Manual (DSM)
• Experience with drug and alcohol population is helpful
• Strong background in behavior modification, preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR, first aid, safe crisis intervention techniques, and medication administration using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record