Quality Test Engineer III

Are you an experienced quality engineer with a ‘can do’ attitude and enthusiasm that inspires others?  
And are you eager to work on delivering high quality products to our customers? 

About our Team: -

Our Technology teams use cutting-edge technologies to build products and systems. We provide our customers with powerful automation solutions. We work to build a culture that values excellent business outcomes and benefits. As a Quality Assurance Engineer, you will be working to support our Customer Services technology teams with ensuring that the tools they are using are working correctly. 

About the Role:-

The primary focus of this work will be working our Generative AI Chatbots and associated tooling, ensuring that these provide a smooth and cohesive user experience and that they meet the requirements of the business. As we work to extend these bots to become more intelligent, there will also potentially be work with other teams on ensuring that everything integrates together correctly. 

The primary focus of this work will be working our Generative AI Chatbots and associated tooling, ensuring that these provide a smooth and cohesive user experience and that they meet the requirements of the business. As we work to extend these bots to become more intelligent, there will also potentially be work with other teams on ensuring that everything integrates together correctly.

There will also be additional support required for other items that the Customer Services Solutions teams are working on around Generative AI, including integrations and testing of Generative AI solutions into our standard tooling, such as Oracle Service Cloud.  In addition to this, you may also be asked to support some of our other platforms which may require testing. This is likely to include our Support Hub platform, which will be predominantly web-based testing and automation scripting. 

Responsibilities: -

• Test planning & strategy 

• Develop comprehensive testing strategies to ensure quality standards are met. 

• Create test cases 

• Design and document test cases based on requirements and user stories. 

• Smoke testing & automation 

• Conduct smoke tests and implement automation to streamline testing processes. 

• Verify design, business flow, intent testing 

• Ensure the digital assistant meets design specifications and business flow requirements through intent testing. 

• Performance testing includes cross browser and multiple device testing 

• Execute performance testing across multiple browsers and devices to validate functionality and responsiveness. 

• Documentation 

• Maintain thorough documentation of test plans, cases, and results for transparency and traceability. 

• Support & communication 

• Collaborate with teams, provide QA insights, and, where necessary, facilitate daily UAT stand-ups to align testing efforts and address issues in real time. 

• Issue Management & Quality Advocacy 

• Identify, track, and manage defects for timely resolution, while championing quality best practices and promoting a culture of quality within the team. 

• Collaboration with different teams 

• Work closely with development teams to ensure prompt issue fixes and coordinate with team members to perform testing effectively. 

Requirements: -

• 3+ years of QA Test Engineering experience
• BS Engineering/Computer Science or equivalent experience required
• Strong understanding of QA methodologies.
• Experience working with Digital Assistant / Chatbot Technologies (kore.ai is Elsevier's preferred partner)
• Experience with Generative AI concepts
• Strong understanding of QA methodologies.
• Experience of Playwright for testcases
• Strong knowledge of process improvement.
• Strong knowledge of the software development process.
• Advanced written and verbal communication skills.
• Strong project management skills.
• Solid QA testing skills.
• Attention to detail.
• Proven ability to develop and execute automated and performance testing.
• Basic understanding of working within budgets.
• Understanding of industry trends.
• Ability to identify and implement continuous improvement practices.
• Strong research skills (tools/root cause analysis).
• Good oral and written communication.

Work in a way that works for you: -

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you: -

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy
• Generous long-service awards
• New Baby gift
• Subsidized food provided (applies to India- Chennai)
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
• Free Transport provided to and from the office (applies to India-Chennai)

About Us:-

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.