At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. 

Path/Level:  

S1

Note: Employees hired on banded positions (ex: P1-P3, R1-R2, B1-B3, etc.) transfer at their current level, despite the level indicated on the job posting.  For example, if a P2 candidate is selected for a P1-P3 banded position, the candidate will remain a P2 in the new role.

Territory Manager/Sales Manager

Broad Objective of the role - Enhancing the customer experience by identifying the critical need and delivering optimal pharmaceutical based healthcare solutions to achieve business objectives                                                                

Analyzing market trends and developing a sales plan; Meeting and engaging designated doctors in the assigned territory, promoting company products to customers; strengthening relationships with stakeholders like doctors, paramedics, retailers and stockists in order to achieve individual and pool sales targets using patient focused selling principles while adhering to Lilly compliance guidelines.

Key customers Doctors, paramedical & hospital staff, retailers and stockiest.

Graduation in any field (preferrably Science) with minimum one year of sales work experience

Good communication and presentation skills, basic knowledge of therapeutic area and product segment, Emotional Intelligence, Organizational Skills, Learning agility

Area of responsibility

Key Activities

Performance metrics (financial and non financial)

Sales and territory planning

Develop a detailed territory business plan for the portfolio by making strategic decisions about goals, resource investments, and monitor and measure the plan

Based on Retail Call Audit and market analysis refresh and update MCL from the universal list provided by sales operations; Prepare a retail call list for important retailers; Prepare a patch plan as per customer availability and schedule; Prioritize business opportunities; Plan for achieving targets set by the company; Track and analyze weekly sales data in order to identify trends and make required modifications to the plan. Approval of plan by supervisor; Quality of analysis

Conducting Customer Calls

Meet the required number of customers as per SPP targets and call plan; Meet retailers as per SPP target and plan in order to gather information about product trends and competitor data; Meet compliance requirements on calls; Conduct effective pre-call planning by setting objectives tailored to customer segment, needs, attitudes, motivations, environment and   business priorities, then prepare potential solutions; Conduct post-call analysis and records next call objective in approved CRM tool; Use relevant sales materials to address customer questions, objections, and concerns

Promote company products to customers as per the Patient Focused Selling Principles and by using aids provided by Marketing ; Strengthen relationships with all stakeholders. Achieving the assigned sales targets.

SPP target v/s achievement; Adherence to compliance requirements; Sales target v/s achievement

Customer Paramedic staff and Retailer engagement

Finalize doctors engagement plan for a Quarter; Conduct programs as per plan and steer all related logistics and coordination; Plan, develop, and implement effective communication (e.g. presentations) in a variety of settings; Identify speakers and audience for conducting programs, work with various departments to ensure timely documentation and certification of the speaker; Invite doctors for Marketing led programs; conduct Retailer Awareness Programs; Conduct Nurses awareness programs to upgrade the knowledge of paramedic staff.

Conduct programs as per compliance guidelines

Informal/formal feedback from stakeholders on quality of programs; adherence to compliance requirements; Program attendance as per target

Stockist Management

 Engage with stockists regularly to strengthen relationship; Gather information to analyze sales trends every week; Conduct physical stock verification at the Stockist; Maintain a balance b/w first line and second line sales as per the company guidelines; Participate in ensuring availability at various retailers like placing and collecting orders; Coordinate b/w Stockiest and CFA at the time of closing; Identifying new stockists and propose to ASM. Inventory plan v/s achievement

Sales and SPP reporting

Timely reporting of all the doctor and retailer calls; Report details of programs conducted; Report any medical services request received from doctors through on-demand; Present sales trends in monthly reviews.

Regular and accurate reporting reporting

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.