Supervisor, Registration Renewal

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Supervise the day-to-day operations of assigned work teams by developing, assigning, and managing work schedules to achieve departmental goals. Provide coaching, development, performance feedback, and training to team members and technical leads. Foster motivation by promoting open communication and encouraging innovative ideas that support team and organizational success.

• Support departmental objectives by assisting team members with their assigned work, monitoring the Title Quest queue by region, and reallocating capacity as needed to meet team goals.
• Provide operational support to FPS Partners regarding client initiatives, challenges, and objectives.
• Serve as a subject matter expert across all states for registration functions.
• Manage and resolve complaints received through the Salesforce tasking tool or via email, prioritizing based on urgency and impact.
• Collaborate with other Operations and Client Business units to ensure proper communication, education, and updates related to unit registration during the renewal process.
• Establish and maintain strong relationships with internal and external clients, as well as independent external partners (tag agents), to facilitate vehicle registration transaction processing.
• Identify requests requiring specialized knowledge or escalation, leveraging subject matter experts to ensure timely and accurate resolution.
• Provide escalation support for FPS Partners and act as a secondary point of contact for customers.
• Facilitate monthly one-on-one meetings with team members to address questions and concerns, provide constructive feedback, and deliver targeted training to promote professional development and enhance overall performance.
• Conduct timely follow-ups to ensure all transactions are completed accurately and within established timelines.

Education and Experience

• High School Diploma, 2- or 4-year degree preferred
• Or 2-3 years professional experience in office environment
• 1-3 years’ experience in a customer service professional role Automotive industry experience highly desired

—Knowledge and Competencies

• MS Office – proficient in the following o Excel – ability to add data to cells, use SUM function, sort data o Word – ability to create documents
• Excellent written and oral communication skills
• Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients
• Ability to focus on details
• Strong work ethic
• Comfortable working in a fast paced organization, able to shift to different priorities
• Ability to work independently and function within a team environment
• Demonstrates initiative and problem solving ability
• Excellent customer service skills
• Critical thinking – ability to think through logical process flow and identify opportunities for improvement

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary

• Annual bonus

• Savings fund and savings account

• Retirement plan with company contribution

• Grocery and restaurant vouchers

• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.
 

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.