About this role
Deliver the results that drive change.
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.
Your Role
Responsible in manage After Sales Service in term of technical, Quality and training functions to maximizes consumer operational performance by providing help desk resources and technical advice, recognizing training needs, technical bulletin and technical tips, technician recruitment, grooming and assessment.
What you'll do
Assisting SO manager by supporting technical solution and creating technical bulletins to all technician.
Supporting field technician in term of technical troubleshooting or alternative solutions.
Creating technical tips and training modules .
Handling system database and continuous improvement on business process
Conduct technical training of troubleshooting, safety, operational procedures, product knowledge, tools and equipment.
Define and improve standard technician tools for technicians
Ensure the adequate working condition in service center by maintain a tools, equipment and service center facility.
Who You Are
Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
At least 5 Year(s) of working experience in the related field and same Industry
Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
Good in training people
Target oriented
Have experience in technical support of home appliances product
Excellent in using Ms. Office and other related software for Service Center
Could deliver training to Authorized Service Center
Core Competencies
Technical knowledge of Home appliances
People leadership, have clear communication and direction to subordinate
Both reactive and proactive, you work efficiently and flexibly to deliver results.
With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.
Where you'll be:
You will be based in Jakarta, Indonesia and reporting to Service Operations Manager
Benefit highlights:
Discounts on Electrolux products and services.
Medical & Hospitalization coverage.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find more on:
Electrolux Group
Electrolux Group LinkedIn
Electrolux APAC&MEA:
Other facts
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2024 Electrolux Group had sales of SEK 136 billion and employed approximately 41,000 people around the world. For more information go to www.electroluxgroup.com
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What you'll do
- Manage After Sales Service focusing on technical, quality, and training functions. Support field technicians with troubleshooting and create training modules to enhance operational performance.
Ready to join Electrolux Group?
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