About this role
Consumer Care/Customer Care
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
All about the role:
The Parts Warranty Coordinator will contribute to delivering an excellent post-sales repair experience for our customers by ensuring the availability of spare parts for warranty use in each country within the North Latin America cluster.
Where you’ll be:
This role is located in San Juan, Puerto Rico.
What you’ll do:
Analyze monthly spare parts requests from each service center in every country of the cluster.
Review the inventory of each local spare parts distributor and verify if it meets the consumption needs of each country.
Propose a spare parts consumption forecast based on demand projections and the introduction of new products, considering supplier lead times.
Perform compatibility analysis of spare parts and alternative codes for more efficient purchasing and improvement of master databases.
Manage spare parts purchases from each supplier, track purchase orders from submission to arrival in each destination country, interacting with involved areas.
Send purchase order status reports to the service team.
Maintain an optimal inventory level for warranty consumption in Puerto Rico operations.
Propose inventory exchanges between locations based on consumption analysis.
Handle requests for unavailable spare parts in each country of the cluster, review inventories, and arrange shipments between locations to resolve open services as quickly as possible. If no inventory is available, manage air purchases based on a cost-time analysis.
Update the warranty management system with the dispatch status of requested spare parts.
Ensure the delivery process of spare parts to local technicians in Puerto Rico.
Manage databases and develop automated BI reports for constant updates.
Generate reports on requests and consumption, inventory quality, obsolete items, excess stock, and costs.
Lead the implementation process of S&OP and planning with the regional team.
Minimum Qualifications:
University degree completed.
Minimum 2 years of experience in planning, purchasing, and inventory analysis.
Experience in the major appliances sector or similar, preferred.
Proficiency in Microsoft Office tools.
Find more on:
Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE).
Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Other facts
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2024 Electrolux Group had sales of SEK 136 billion and employed approximately 41,000 people around the world. For more information go to www.electroluxgroup.com
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What you'll do
- The Parts Warranty Coordinator will ensure the availability of spare parts for warranty use and manage purchases from suppliers. They will analyze requests, maintain inventory levels, and handle logistics for spare parts delivery.
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