About this role
Consumer Care/Customer Care
Permanent
Job Description
Your Role
Responsible for Aftersales business for MENCA, working closely with distributors, warehouse, Demand Planning, Finance, 3PL.
A Typical Day
- Managing the relationship with the assigned group of customers
- Achieving the sales targets for the assigned customers
- Work with the forwarders and warehouses in Italy & USA to ensure timely shipments of distributors orders
- Check and update customers on availability and back orders
- Monitoring the overall pipeline of orders, and ensuring a healthy pipeline of orders for the assigned customers
- Explore business opportunities on spare parts, consumables and accessories (C&A)
- Support on developing the annual rebate programs and track monthly progress
- Weekly update of open customer orders report
- Monthly sales trend analysis
- Weekly sales report of the top selling part numbers performance
Who You Are
- Bachelor Diploma with at least 10-15 years Customer Service experience, and or Order Processing Services related experience, and or Sales experience
- Excellent communication skills (both written and verbal).
- Desired previous experience on sales, spare parts business and/or export business
- Business analytics with high knowledge of Excel / Power BI.
- Must have strong attention to detail and excellent computer skills
- The ability to communicate with all levels in the organization and work effectively in a team environment.
- The ability to work on multiple tasks simultaneously, under pressure, to effectively meet required deadlines.
- Excellent negotiation skills
- Experience with SAP is a significant advantage
Core Competencies
- Consumer & Customer focus
- Acumen
- Ambition & Drive
- Judgement & decision making
- Innovation & curiosity
- Deliver results
- Entrepreneur mindset
Keeping you Healthy and Safe
We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:
- Make sure you take reasonable care for your own health and safety, and
- Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
- Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
- Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
Attend training that helps you to work safely
Other facts
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2024 Electrolux Group had sales of SEK 136 billion and employed approximately 41,000 people around the world. For more information go to www.electroluxgroup.com
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What you'll do
- Responsible for managing the Aftersales business for MENCA, ensuring timely shipments and maintaining customer relationships. This includes monitoring order pipelines and exploring business opportunities.
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