About this role
Permanent
Job Description
This position is responsible for ensuring excellent consumer experience in after-sales in home service. The
service technician will drive a service vehicle in order to complete an assigned route of consumers who have
appliances in need of repair. Visiting the consumer’s home, diagnosing and repairing while documenting the
activities are the primary daily activities of the Service Technician. The Service Technician will represent
Electrolux in the most professional and proficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Conduct appliance diagnosis and repairs in consumer’s homes or other locations as needed.
2. Resolve all problems related to appliance performance on behalf of Electrolux consumers.
3. Drive a service vehicle through an assigned route to multiple repair locations.
4. Record all activities via computer system or designated process related to repairs, daily routes, and other
activities.
5. Achieve performance standards for productivity and efficiency.
6. Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.
7. Maintain high level of skill and proficiency in appliance repair.
8. Attend all training, meetings, and other events as required.
9. Wear designated uniform & maintain standards of personal grooming & appearance consistent with
Electrolux values.
10. Maintain a dedication to providing exceptional customer service
11. Perform additional duties as assigned
MINIMUM QUALIFICATIONS
• High school diploma required. Certification in appliance repair or AAS degree preferred.
• EPA or CFC Certification Preferred
• 5+ years experience in the appliance industry
• Must provide verifiable, stable work history
• Must be able to lift up to 100 pounds
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
• Ability to diagnose and repair major appliances
• Strong team orientation
• Read and interpret wiring diagrams, schematics and other service information.
• Must have strong communication skills
• Passion to serve consumer as well as shareholders of EMA.
• Demonstrate empathy for consumer’s needs and requirements
• Able to drive a service vehicle to through a daily route to consumer’s home.
• Possess strong problem solving and critical thinking skills
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to use hands tools, diagnostic
Other facts
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2024 Electrolux Group had sales of SEK 136 billion and employed approximately 41,000 people around the world. For more information go to www.electroluxgroup.com
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What you'll do
- The Service Technician is responsible for diagnosing and repairing appliances in consumers' homes while ensuring a high level of customer service. They will also document their activities and maintain inventory on their service vehicle.
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