About this role
Consumer Care/Customer Care
Permanent
Job Description
This position is responsible for ensuring excellent consumer experience in after-sales home services. The technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. The candidate should have 5+ years’ experience in the appliance industry and should be able to diagnose and perform repairs on all appliances. The candidate should also have the ability to communicate at many levels within
the organization.
Essential Duties and Responsibilities
• Repair consumer’s appliances as preferred
• Drive service vehicle through an assigned route to multiple repair locations
• Record all activities via a computer system/tablet
• Maintain an inventory of parts on assigned vehicle and minimize cost through proficient
inventory control.
• Wear designated uniform and maintain standards of personal grooming & appearance
consistent with Electrolux values.
• Achieve performance standards for productivity and efficiency
• Attend all training, meetings, and events as required
• Perform additional duties as assigned.
Minimum Qualifications
• High School Diploma required. Certificate in Appliance Repair or AAS preferred.
• CFC certified
• Must have verifiable and stable work history.
• Able to move large appliances and lift up to 100 lbs.
• Possess required state licenses and certifications
• Must have and maintain a satisfactory driving record in accordance with Electrolux policy
• Proficient in sealed system repairs
• 5+ years’ experience in appliance repair industry.
Other facts
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2024 Electrolux Group had sales of SEK 136 billion and employed approximately 41,000 people around the world. For more information go to www.electroluxgroup.com
Comment moderation guidelines:
We welcome open, respectful and constructive conversation on this page. At Electrolux Group, our values of respect, dignity and courtesy guide how we engage online, and we ask that all contributions align with these principles and LinkedIn’s Community Guidelines and User Agreement.
To ensure a safe and inclusive environment, we reserve the right to remove comments that are abusive, offensive, disruptive, misleading or false, repetitive or off-topic. We may also block or report users who repeatedly violate these guidelines.
Please note that comments posted here do not necessarily reflect the views of Electrolux Group.
What you'll do
- The technician is responsible for repairing consumer appliances and ensuring a high level of customer satisfaction. They will drive to various locations, maintain inventory, and record activities using a computer system.
Ready to join Electrolux Group?
Take the next step in your career journey