ES
Event Operations Manager
full-time•Pully
About this role
Our vision is to enable our Sports and Events industry customers to take control of their ticket operations and distribution to massively engage their audiences and client groups.
SECUTIX is a leading provider of a SaaS Ticketing & Engagement platform.
S-360, S-MOBILE, and S-Pay are innovative products and platforms providing business critical solutions to the Sports and Events organizations.
SECUTIX has established a standard model (processes and activities) to deliver high class ticketing business services to Sports and Events organizations. It enables us to deliver high quality and continuously improved ticketing operations for and with these organizations.
In this role
To support our continued growth, we’re looking for an Event Operations Manager to join our team in London, whose mission is to lead and deliver ticketing operations for high-visibility world-class events.
The key purpose of this role is to add value beyond software to our client base, existing and new. An ability to understand the needs and commercial objectives of Sports Organisations is key and subsequently advise and deliver on how support successful outcomes.
Main responsibilities
In this role, you will be responsible end-to-end, for International Event Ticketing Operations on behalf of clients in the Sport and Events industry.
Services Delivery and Excellence
- Oversee end-to-end service delivery, ensuring clients receive seamless, high-quality ticketing operations and support
- Act as the primary liaison between clients and internal teams, translating client needs into actionable requirements for Services, Support, and Technical teams, and gathering event information
- Assist the Operations Centre manager in planning, organizing, and executing ticketing operations for various events
- Ensure Operational Excellence, monitoring service levels, resolving escalations, and implementing best practices.
Client Performance, Revenue Growth
- Drive client performance and sustainable revenue growth, optimizing platform usage, improving workflows, implementing best practices, and ensuring clients achieve their revenue, attendance, and fan-experience goals
- Support commercial growth, identifying upsell opportunities, strengthening client relationships, and contributing to contract renewals and expansions.
Team Management, Services Catalog and Delivery Process Enhancement
- Contribute to improving Services delivery processes and capabilities, strengthen team collaboration and performance, and uphold high standards of quality across all service interactions
- Play a key role in updating and optimizing the Business Services catalog to deliver premium, profitable solutions to clients.
What we offer
- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects using the latest technologies
- Cross-functional teamwork
- Direct contact with clients in the Sports and Events Industry
- A supportive culture with excellent opportunities for professional and personal training and development
- A truly international environment, working with colleagues and clients across Europe and beyond.
Your profile
- 10 - 15 years of proven experience as Event Operations Manager in the Sports and Events industry
- Strong Experience in major events ticketing sales and delivery
- Demonstrate a strong customer-centric approach coupled with a strategic mindset focused on driving sustainable revenue growth
- Proven ability to engage effectively with clients and internal stakeholders
- Strong project and risk management skills
- Excellent organizational, analytical and problem-solving skills, with a professional and proactive mindset
- Ability to work under pressure while maintaining a high level of quality and professionalism
- Willing and able to travel extensively to provide hands-on, on-site operational supervision
- Fluent in English, French proficiency is a plus.
What you'll do
- The Event Operations Manager will oversee end-to-end ticketing operations for international events, ensuring high-quality service delivery and client satisfaction. They will act as the primary liaison between clients and internal teams, driving client performance and revenue growth.
About ELCA Switzerland and Europe
With more than 2,300 experts, the ELCA Group is a leading independent Swiss IT service and solution provider, specialized in IT consulting, Cybersecurity, Cloud, Data & AI, Digital experience, Software development, Business applications and systems' integration across all industries. ELCA helps its clients to better compete in the digital era and gain in agility. The privately held company has offices in Pully (HQ), Zurich, Geneva, Bern, Basel, Rapperswil and Fehraltorf, as well as offshore centers in Italy, Spain, Mauritius and Vietnam.
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Frequently Asked Questions
What does a Event Operations Manager do at ELCA Switzerland and Europe?
As a Event Operations Manager at ELCA Switzerland and Europe, you will: the Event Operations Manager will oversee end-to-end ticketing operations for international events, ensuring high-quality service delivery and client satisfaction. They will act as the primary liaison between clients and internal teams, driving client performance and revenue growth..
Is the Event Operations Manager position at ELCA Switzerland and Europe remote?
The Event Operations Manager position at ELCA Switzerland and Europe is based in Pully, Vaud, Switzerland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Event Operations Manager position at ELCA Switzerland and Europe?
You can apply for the Event Operations Manager position at ELCA Switzerland and Europedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.