About this role
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Software Asset Manager
We are seeking a highly analytical and experienced ServiceNow Software Asset Manager to oversee the complete lifecycle of our software assets within the ServiceNow platform. The ideal candidate will possess a deep understanding of IT Asset Management (ITAM) best practices, particularly in Software Asset Management (SAM), and be proficient in leveraging ServiceNow to achieve these objectives.
Your Responsibilities:
Manage the entire lifecycle of IT software assets, from procurement and deployment to usage tracking, license optimization, and retirement, utilizing the ServiceNow platform; including ServiceNow SAM Pro.
Maintain accurate and up-to-date records of all software licenses, entitlements, installations, and usage data within the ServiceNow Configuration Management Database (CMDB) and Software Asset Management modules.
Manage processes for software license tracking, inventory management, and reconciliation to ensure data integrity and compliance.
Conduct regular audits and reconciliations of deployed software against license entitlements, identifying and remediating compliance gaps.
Collaborate with Procurement, Legal, Finance, and other IT teams to ensure efficient software acquisition, contract management, and financial tracking.
Oversee and interact with 3rd Party who provide a Software VAR service, ensuring end-2-end process is optimised.
Monitor software usage and license consumption, identifying opportunities for optimization, harvesting, and cost savings.
Ensure compliance with company policies, software vendor licensing agreements, and regulatory requirements through the management of the Software Catalogue
Prepare for and support software vendor audits, minimizing financial exposure and risk.
Generate reports and dashboards from ServiceNow to provide insights into software license position, compliance status, costs, and trends.
Support the development and continuous improvement of ITAM processes and procedures, specifically for software.
Participate in strategic planning for software asset management, including license renewals, new software evaluations, and vendor negotiations.
Provide training and guidance to other IT staff on Software Asset Management best practices and ServiceNow SAM usage.
What You Need to Succeed (minimum qualifications:
Bachelor's degree in a related field.
5+ years of experience in IT Service Management including Software Asset Management
Strong understanding of ITIL principles
Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
Proven ability to collaborate effectively with cross-functional teams and build consensus.
Excellent analytical and problem-solving skills.
What will give you a competitive edge (preferred qualifications):
Extensive experience with ServiceNow SAM Pro
ITIL v4 Foundation certification or higher.
Additional Information:
Travel: 0%
Location: India, Bangalore
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Other facts
About Elanco
At Elanco, we are united by a genuine love and care for animals. Our purpose - making life better for animals, makes life better - fuels us to break boundaries and inspires us to push further, transforming animal care, going beyond to improve outcomes for animals, customers, and society to create a better, more sustainable world. We are veterinarians, pet owners, farmer’s kids and animal lovers. Our team doesn’t just work in the animal health industry - we live it.
By putting customers’ needs at the center of everything we do, our comprehensive portfolios of trusted brands and focused pipeline are transforming the future of animal care. From developing the first treatment for one of the deadliest diseases in puppies to removing needles from diabetes care to pioneering new sustainable market spaces for farmers, we're raising the bar and making a difference - for animals, for our customers and their business.
What you'll do
- Manage the entire lifecycle of IT software assets using the ServiceNow platform, ensuring compliance and optimizing license usage. Collaborate with various teams to facilitate software acquisition and conduct audits to maintain data integrity.
Ready to join Elanco?
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