At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

As a Pricing and Customer Master Data Specialist, you will be responsible for working directly with customers and business units (sales, marketing, finance) to collect, verify, and maintain Pricing and Customer Master Data (CMD). In this role, you will ensure the accuracy, integrity, completeness, and high-quality of data, playing a central role in linking commercial policies with technical system configurations.

Your Responsibilities:

• Setting up the price conditions in our systems (Vistex Module – SAP), in accordance with the commercial conditions validated in the price committees.
• Ensure accurate configuration of customer commercial agreements (prices, conditions, discounts, etc.) in SAP and in a CRM if needed.
• Act as the functional liaison between Pricing and Customer Master Data activities in order to facilitate cohesion between the two.
• Manage and ensure the updating of Price and Commercial Terms data in SAP.
• Validate customer disputes related to pricing errors in collaboration with customer service and the Enterprise Data Office.
• Effectively apply for the creation of new customers and changes to existing customer profiles (address, contact details, payment information, etc.) into the SAP system by providing requests.
• Collaborate with regional and other business units (sales, marketing, finance) to verify, maintain, and ensure the accuracy of Customer Master Data.
• Communicate with customers or the Affiliate to verify information and resolve any errors or conflicts to maintain a high level of customer satisfaction.
• Ensure all customer data entries comply with internal control requirements, company policies, legal regulations, and data privacy laws, and are SOX compliant.
• Support internal/external audits of pricing and customer master data for consistency and accuracy.
• Inclusion/Exclusion Management in correlation with regulatory affairs and quality.
• Prepare regular reports on the status of new customer activations and data updates.
• Provide ongoing customer support, resolving issues through phone and email.
• Assist customers in ensuring their Pricing and Customer Master Data is properly set up and aligned with their needs.
• Contribute to improving data management processes, tools, and technologies.
• Identify opportunities for streamlining customer data management and reporting.

What You Need to Succeed (minimum qualifications):

• University degree or equivalent work experience.
• A minimum of 2-3 years of experience in Pricing, Customer Master Data (CMD), or Finance function with knowledge of customer master data.
• Proficiency in English and French; experience with SAP and Vistex.

What will give you a competitive edge (preferred qualifications):

• Customer operations or customer service experience.
• Experience with CRM tools (e.g., Salesforce).
• Strong analytical, problem-solving, and prioritization skills.
• Ability to work effectively in a global team environment, communicating with diverse internal and external partners.
• Demonstrated strong compliance-oriented and continuous improvement mindset, with the ability to work independently and collaboratively.

Additional Information:

Location: Warsaw, Poland

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform.

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status