IT Support Engineer
full-time•Birkirkara
About this role
<p><strong>Overview</strong></p><p><span>We are seeking a talented and experienced IT Support Engineer to join our dynamic IT</span><span style="color:rgb(0, 0, 0);font-size:12pt;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;line-height:18.4px;font-family:Aptos, sans-serif;"><br></span><span>team. The ideal candidate will possess a strong technical background coupled with</span><span style="color:rgb(0, 0, 0);font-size:12pt;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;line-height:18.4px;font-family:Aptos, sans-serif;"><br></span><span>great troubleshooting skills to provide timely and effective support to our end users.</span><span style="color:rgb(0, 0, 0);font-size:12pt;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;line-height:18.4px;font-family:Aptos, sans-serif;"><br></span><span>The successful candidate will ideally be personable and engaging. As we continue to</span><span style="color:rgb(0, 0, 0);font-size:12pt;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;line-height:18.4px;font-family:Aptos, sans-serif;"><br></span><span>expand our operations, we are seeking a talented IT Support Engineer to join our</span><span style="color:rgb(0, 0, 0);font-size:12pt;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;line-height:18.4px;font-family:Aptos, sans-serif;"><br></span><span>dynamic team.</span></p><p><strong>Main Responsibilities</strong></p><ul><li><p>Provide technical support to end-users on various IT issues including hardware,</p></li><li><p>software, networking, and peripherals.</p></li><li><p> Respond to and resolve IT support tickets in a timely manner while maintaining</p></li><li><p>high levels of customer satisfaction.</p></li><li><p>Install, configure, and troubleshoot desktops, laptops, printers, and other IT</p></li><li><p>equipment.</p></li><li><p>Complete IT inductions and on-boarding/off-boarding of employees.</p></li><li><p>Administer user accounts, permissions, and access rights in accordance with</p></li><li><p>company policies.</p></li><li><p>Collaborate with team members to identify recurring issues and implement</p></li><li><p>proactive solutions.</p></li><li><p>Assist in the deployment and maintenance of software applications and</p></li><li><p>updates.</p></li><li><p>Liaise with 3rd party vendors, and raise purchase requests in a timely manner.</p></li><li><p>Contribute to documentation efforts including user guides, knowledge base</p></li><li><p>articles, and system configurations.</p></li><li><p>Participate in IT projects as assigned, ensuring timely completion and</p></li><li><p>adherence to project requirements.</p></li><li><p>Stay informed about emerging technologies and industry best practices to</p></li><li><p>continuously improve IT support services.</p></li></ul><p><strong>Requirements</strong></p><ul><li><p>2+ years of experience in an IT support role.</p></li><li><p>Proficiency in troubleshooting hardware, software, and network issues.</p></li><li><p>Good networking knowledge (DHCP, DNS, IP etc)</p></li><li><p>Solid understanding of Windows and/or macOS operating systems.</p></li><li><p>Experience with Active Directory, Intune, Office 365, Azure, Exchange Online,</p></li><li><p>JIRA, Slack and other enterprise IT systems.</p></li><li><p>Strong interpersonal and communication skills with the ability to interact</p></li></ul>
What you'll do
- The IT Support Engineer will provide technical support to end-users on various IT issues and respond to IT support tickets while maintaining customer satisfaction. They will also install, configure, and troubleshoot IT equipment and assist in the onboarding and offboarding of employees.
About Eeze
Tain is a technology driven leading provider of online gaming software and services, having been around since 1999 when we built our first sportsbook platform. The Tain Sportsbook is recognised as one of the most successful sportsbook platforms in the business.
After launching the sportsbook, Tain went on to develop and results service, a betting exchange, then adding casino, poker, bingo and games to the portfolio. In addition to these, Tain also offers a robust, feature rich payment gateway solution and what we call the Tain Commons Platform, which ties together all your gaming products into a single management interface.
Tain has established itself as being a one-stop-shop into the online gaming market. We can help you with every aspect of getting your operation up and running, from software, hardware, license acquisition, support staff, and hosting. Leaving you free to deal with growing your business.
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Frequently Asked Questions
What does a IT Support Engineer do at Eeze?
As a IT Support Engineer at Eeze, you will: the IT Support Engineer will provide technical support to end-users on various IT issues and respond to IT support tickets while maintaining customer satisfaction. They will also install, configure, and troubleshoot IT equipment and assist in the onboarding and offboarding of employees..
Is the IT Support Engineer position at Eeze remote?
The IT Support Engineer position at Eeze is based in Birkirkara, Central Region, Malta. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Engineer position at Eeze?
You can apply for the IT Support Engineer position at Eezedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.