About this role
JOB DESCRIPTION
Information Technology School Support
Reports to: Campus President
Position Summary:
The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty.
Essential Duties and Responsibilities:
Overall
· Responds to administration/faculty/student inquiries concerning system(s) operations.
· Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.
· Tracks, prioritizes and documents requests using an IT support request system.
· Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
· Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
· Performs regular updates to servers.
· Installs and builds cables for the campus.
· Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
· Documents systems processes and procedures.
· Other duties as assigned.
Student Support (Residential/Hybrid)
· Responsible for setting up student accounts.
· Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.
Administration/Faculty Support
· Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
· Educates administration/faculty on the basics of equipment and software.
Skills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
Skills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Evening hours and some weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
Other facts
About Education Affiliates
FORTIS is a post-secondary network of colleges and institutes that engages students in a powerful learning and training experience for lifelong growth. With the addition of each new campus, FORTIS now offers career-based certificate, diploma and degree-granting programs at more than 40 schools in 15 states.
FORTIS College and FORTIS Institute campuses prepare students for careers in healthcare, nursing, medical, dental, business, information technology, massage, cosmetology and the skilled trades such as welding and HVAC.
FORTIS College Online also offers online learning platforms for a variety of associate degree programs for adults and members of the military community.
Each of our colleges and institutes are institutionally accredited by one of the following accrediting bodies:
Accrediting Bureau of Health Education Schools (ABHES)
Accrediting Commission of Career Schools and Colleges (ACCSC)
Accrediting Council for Independent Colleges and Schools (ACICS)
Accrediting Commission of the Accrediting Council for Continuing Education and Training (ACCET)
Accrediting Commission of the Council on Occupational Education (COE)
For consumer information please visit www.fortis.edu
What you'll do
- The IT School Support provides level 1 and 2 hardware and software support to campus administration personnel, students, and faculty. Responsibilities include responding to inquiries, diagnosing problems, tracking requests, and setting up accounts.
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